Savings Bank of Danbury
Relationship Banker II
Savings Bank of Danbury, Danbury, CT, United States
About the Organization
We are people serving people. Established in 1849, Ives Bank is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.
EOE Statement
Ives Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position
Relationship Banker II
Full-Time/Part-Time
Full-Time
Description
Job Title: Relationship Banker II
Department: Retail Banking
Location: Greater Danbury Area
The Relationship Banker ll performs a variety of customer service duties to provide service to the bank's customers in conformance with established bank policies and operating procedures. Works cohesively in a team environment to achieve personal and branch goals. Displays motivation and enthusiasm within the team.
Key responsibilities include, compliance with all banking regulations and the policies and procedures established by management, building customer relationships, accurately recording daily transactions, identifying and fulfilling relationship deepening with products and services that will benefit customer accounts and efficiently fulfill customer all around needs. Serve as Associate Banker when needed. Assist in mentoring and developing Relationship Banker I and Associate Banker.
Branch & Personal Sales Performance Goals
Educational and experience requirements include:
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours Per Week
None Specified
This position is currently accepting applications.
We are people serving people. Established in 1849, Ives Bank is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.
EOE Statement
Ives Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position
Relationship Banker II
Full-Time/Part-Time
Full-Time
Description
Job Title: Relationship Banker II
Department: Retail Banking
Location: Greater Danbury Area
The Relationship Banker ll performs a variety of customer service duties to provide service to the bank's customers in conformance with established bank policies and operating procedures. Works cohesively in a team environment to achieve personal and branch goals. Displays motivation and enthusiasm within the team.
Key responsibilities include, compliance with all banking regulations and the policies and procedures established by management, building customer relationships, accurately recording daily transactions, identifying and fulfilling relationship deepening with products and services that will benefit customer accounts and efficiently fulfill customer all around needs. Serve as Associate Banker when needed. Assist in mentoring and developing Relationship Banker I and Associate Banker.
Branch & Personal Sales Performance Goals
- Achieve personal & branch goals for customer satisfaction, account openings, deposit growth, loan origination, and referrals
- Open, cross sell, maintain existing accounts and products to new and existing customers
- Provide quality customer service with every customer interaction; exceed service expectations. Greet every customer with a smile, use eye contact, and pleasant greeting
- Begin to partner with branch management to prepare weekly and monthly branch meetings
- Assist management team with sales coaching as needed
- Works with management team to exceed branch goals
- Perform daily operational functions
- Balancing a cash-box and vault as needed
- Assist with surprise spot check audits, etc.
- Follow security protocols with opening, closing, and daily observation
- Open and process all necessary steps and documentation for account opening, online banking, mobile banking and other services
- Review work from Relationship Banker I and Associate Banker for CIP and documentation accuracy
- Take charge as needed in the absence of Manager or Relationship Banker III
- Review current accounts and services to assist customers choose best fit for them
- Use needs-based selling by asking open ended questions, listening to the customer, and offering products and services to fit their needs
- Have a high level of understanding of business and lending products and services in addition to core
- Shows knowledge of SBD online and mobile banking to assist customers with registration, login, bill pay, e-statements, mobile deposits and additional advanced settings
- Refers customers to correct departments for assistance
- Processes a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions
- Processes transactions within limits of established policy accurately and efficiently and seeks approvals when required
- Provides outstanding service that achieves high customer satisfaction and builds strong, long-term customer relationships
- Promptly addresses and resolves customer concerns and inquiries in a positive, confident manner
- Consistently makes time to be friendly, get to know our customers and make every customer feel important
Educational and experience requirements include:
- High School Diploma or GED
- Knowledge of banking customer service principles and processes
- Ability to use mathematics to accurately compute routine transactions
- Strong interpersonal skills including verbal communication and listening skills
- Strong computer and electronic skills
- Ability to use banking software
- Strong critical thinking abilities
- Relevant experience performing clerical activities
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours Per Week
None Specified
This position is currently accepting applications.