Field Service Engineer

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.
Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

The Field Service Engineer's (FSE) primary role is to perform services on customer
sites: installation supervision, commissioning, preventive & corrective maintenance,
modification of Gutor UPS systems and batteries.

The FSE works on both, on- and offshore sites, nuclear and is in direct contact with
the customer. Thus, the FSE is the connection between the customer and Gutor's
technical and commercial Customer Service teams.

Industry

Manufacturing Industrial UPS

We are looking for a Field Service Engineer (f/m/d) in USA to make an impact!

What's in it for me?

• Global family leave.

• Comprehensive medical insurance.

• Personal development opportunities.

• Interactive employee engagement activities.

• Be part of a growing company with an excellent industry reputation, a

recognized leader in a market where energy services are in demand.

• Positive corporate culture and strong team work.

Your responsibilities:

The Field Service Engineer's (FSE) primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of Gutor UPS systems and batteries. The FSE works on both, on- and off-shore sites, and is in direct contact with the customer. The FSE is the connection between the customer and Gutor's Customer Service department.

If hired, must be able to travel to Malaysia or Switzerland for a mandatory 6 week training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performing installation supervision and commissioning of Gutor systems

including the batteries.

• Performing preventive and corrective maintenance for Gutor UPS equipment

including batteries.

• Solving UPS problems at customers' sites and providing reports on these

issues.

• Responsible for identifying and reporting failure modes encountered in the

field, as well as for determining the cause of these failures.

• Training customers on equipment operation and maintenance of Gutor

systems.

• Interacting with customers by phone or face-to-face.

• Representing Gutor in dealing with customer concerns.

• Promoting proactively Gutor services & products, including contracts, spare

parts, preventive maintenance, modifications, digital services, etc.

• Keeping databases updated with completed reports & documents.

• Complete work in a safe manner, in charge for the safety onsite, making sure

that nobody & no properties are endangered.

• Help generate the regional business by discovering leads and opportunities

for Gutor customers.

SECONDARY DUTIES

• Help out in the technical support, if necessary.

• Support other teams with expertise on demand, and with pro-active feedback

(i.e. sales, test bay, R&D).

• Provide help to secure / improve quality by means of IQ soft entries and other

tools.

• 24 hours stand-by on demand.

• Self-Training on existing and new products of the Gutor Portfolio.

• Evaluation of Warranty / Goodwill claims.

KNOWLEDGE AND SKILLS - REQUIRED

• Electrical technician with at least 3 years of experience in field services (UPS)

or similar experience.

• BS degree of electrical engineering, electronic engineering or equivalent.

• Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2

Support) Remote support for troubleshooting experience in handling

international customers with high expectations.

• 3 - 5 years of related experience

• Strong knowledge of electronic theory to component level / electro-technical

education.

• PC knowledge including profound knowledge of typical office applications and

networking.

• Good written & verbal communication skills. Ability to have technical

conversations with the customer.

• Ability to analyze complex problems.

• Good self-expression, negotiation skills and ability to explain things in a

comprehensive and intelligible way

• Cross-cultural knowledge & ability to adapt.

• Passport, Drivers license and TWIC Card.

KNOWLEDGE AND SKILLS -DESIRED BUT NOT ESSENTIAL

• Good written & verbal communication skills in Spanish and Portuguese . Ability

to have technical conversations with the customer in Spanish and Portuguese.

PERSONAL ATTRIBUTES

• Flexible and high-performance profile.

• Ability to function independently, well organized.

• Structured way of analyzing & solving technical issues independently (with

support when required)

• High level of professionalism and integrity.

• Self-motivated.

• Expected travel time 75-85%.

• Willingness to travel internationally.