Lead Employment Case Manager - MFIP

Job Type

Full-time

Description

Summary:

The Lead Employment Case Manager will provide Employment Case Management services to adults in assigned programs and will have specific operations support responsibilities. They will have leadership opportunities regarding team case consultations, onboarding and training, and general departmental operations. They will also represent the agency in community and partner meetings. The Lead Employment Case Manager will carry a reduced caseload (about 50% of standard) and will build and maintain relationships with partner organizations to deliver services to program participants.

Agency Information:

JFCS is a multi-faceted human services agency with the mission to provide essential services to people of all ages and backgrounds to sustain healthy relationships, ease suffering and offer support in times of need. JFCS is a place where you can put your values to work every day. You will be able to:

• Make a positive difference in the lives of others
• Feel energized to give your best effort and enjoy a healthy work/life balance
• Learn, grow and accomplish new things

JFCS serves and employs people of all cultures and faith traditions and highly values inclusion and diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AA/EEO

Salary and Benefits:

• Approximate annual salary $55,424.
• Competitive benefits package including medical insurance, 401(k) with match, life and long-term disability insurance, and access to other benefits including vision and dental.
• Work-life balance including 37.5 hour work week, 3 weeks of vacation, paid sick time, paid parental leave, holidays, flexible schedule, and a hybrid working schedule with the ability to work from home up to 60% of the time.

Responsibilities:

Operations support for the MFIP team (50%):

• Work closely with Employment Counselors in designated program(s) for onboarding, training, and consultation
• Process incoming referrals and assign cases within team
• Review productivity, program performance, and outcome reports with Program Manager; run reports as needed
• Collaborate with external partners on program information, process development and implementation, recruitment and retention strategies, and general communication
• Assist with new staff applicant assessment and interviewing
• Act as liaison between program staff and other internal and external entities as needed
• Assist Program Manager in preparation of reports and monitoring visits
• Assist in development and implementation of program marketing materials
• Develop and maintain training documentation and procedures for onboarding, continuous improvement, and program changes
• Other duties as assigned
• Specific responsibilities designated for MFIP program:
• Process financial assistance requests following defined agency policies and processes
• Provide new staff training on all program processes. During training period: conduct case audits; meet regularly with new staff for training and feedback; monitor and report on progress to the Program Manager.
• Lead ongoing trainings for all MFIP staff, topics may include program changes, best practices, and continuous improvement
• Draft and distribute monthly communications that are sent to participants by MFIP staff

Employment case management services for designated caseload of program participants (50%):

• Assess participants' strengths, risks, and needs
• Develop individual employment plans in collaboration with the participant with measurable goals
• Maintain and document contact with participants in compliance with program and agency guidelines
• Provide support and referrals to address participant challenges and achieve outcomes
• Maintain all required electronic and paper documentation in compliance with program guidelines
• Advocate for participant when appropriate
• Create and deliver small group training sessions

Work Environment/Physical Demands:

Regularly sits at desk or conference table and uses computer keyboard. Ability to bend, stoop, and reach to obtain files, equipment, etc. Frequent oral and written communication with staff and public, both one-to-one and in group meetings. Awareness of and ability to manage time to meet deadlines and complete work. Frequent interruptions and need to handle multiple tasks simultaneously.

Indoor office setting. Frequent formal and informal interaction with others. Frequent use of telephone, computer, fax and copier, flip charts, and other tools for presentations. Must be able to walk up and down stairs, ability to lift up to 25 pounds, and get in and out of a car. Occasional exposure to inclement weather. Constant work with and around others.

Must have use of personal transportation for occasional driving, current driver's license, auto insurance with appropriate coverage limits and clean driving record.

Requirements

Education and Licensing:

• Minimum of two years' experience in employment counseling with populations experiencing barriers to employment (preferred) OR two years' experience providing services in Human Services or related field OR combination thereof
• Minimum of two years' experience providing services for government contracts
• Minimum of one year's experience as an MFIP employment services counselor

Skills and Qualities:

• Respects and reflects JFCS's Values: compassion, inclusion, innovation, integrity, and collaboration.
• Bilingual in Somali or Russian preferred.
• Has the proven ability to engage compassionately with people from across all backgrounds, socioeconomic statuses, and mental and physical abilities.
• Has expertise in identifying interests, skills, capabilities, and barriers to employment of persons served
• Can apply counseling skills and career development theories to help clients work through trauma, develop confidence, and establish achievable employment goals.
• Has strong oral and written communication skills.
• Is an effective problem solver.
• Possesses strong attention to detail, with skills in documentation, evaluation, and follow-up skills.
• Has the ability to organize and prioritize multiple responsibilities within internal and external timelines.
• Demonstrates knowledge of local job market and employment trends.
• Has in-depth knowledge of government policies, funders' requirements, and program procedures.
• Possesses full command of the use of program systems and databases and ability to train others on their use.
• Is proficient in MS Office programs including Word and Excel.
• Can motivate and coach peers.
• Has experience working and building relationships virtually and remotely (preferred).

Additional Information:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Salary Description

$55,424 annually