Infrastructure Engineer, Cloud

Who we are

At Twelve Labs, we are pioneering the development of cutting-edge multimodal foundation models that have the ability to comprehend videos just like humans do. Our models have redefined the standards in video-language modeling, empowering us with more intuitive and far-reaching capabilities, and fundamentally transforming the way we interact with and analyze various forms of media.

With a remarkable $77 million in Seed and Series A funding, our company is backed by top-tier venture capital firms such as NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, and prominent AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation.

We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI.

About the role

As a Software Engineer, Cloud Infrastructure at Twelve Labs, you will play a pivotal role in designing, implementing, and maintaining our cloud infrastructure platform. As the platform matures, this will be the foundation impacting all engineering team members at Twelve Labs. You will work closely with our cross-functional teams to ensure scalability, reliability, and security of our cloud-based systems. This is an exciting opportunity to be part of a dynamic team and contribute to the growth and success of our AI-driven products. The ideal candidate will have extensive experience with cloud technologies, strong problem-solving skills, and a curiosity for staying up to date with new and emerging technologies.

In this role, you will

• Take part in the design, implementation, and management of Twelve Labs cloud and on-premise solutions.
• Lead the build of single tenant architecture to accommodate enterprise customers on different cloud vendors.
• Architect Infrastructure as Code (IaC) using technologies such as Pulumi, Terraform, Ansible with mature CI/CD pipelines.
• Contribute to existing architecture and optimization of a highly utilized cloud infrastructure, ensuring scalability, security, and efficiency.
• Champion best practices in security and compliance, ensuring our infrastructure is resilient against threats and aligned with industry standards, safeguarding customer data and trust in our platform.
• Ensure documentation for installation and troubleshooting.
• Collaborate with cloud service providers to ensure the infrastructure is designed for optimal performance.

You may be a good fit if you have

• Bachelor's or advanced degree in Computer Science, Engineering, or related technical field.
• 5+ years of hands-on infrastructure deployment experience on AWS, Azure, GCP, or any other cloud.
• Deep knowledge of cloud infrastructure including Kubernetes, AWS, or Infrastructure as Code.
• Excellent communication and interpersonal skills.
• Participate in developing a strong culture of best practices within the team.
• Strong analytical and problem-solving skills, with attention to detail and the ability to navigate complex technical challenges.

Desired Experience

• Experience building Machine Learning solutions in the cloud.
• Prior exposure building and operating a large-scale cloud-based infrastructure.
• Experience developing infrastructure or applications with Go.
• Experience in building and maintaining services on air-gapped environments.
• Exposure to monitoring tools such as Prometheus, Grafana, EFK stack, etc.

Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at Twelve Labs.

We welcome applicants from all walks of life and are committed to equal-opportunity employment. We cherish and celebrate diversity not just because it is the right thing to do, but because it makes our company much stronger.

Benefits and Perks

• An open and inclusive culture and work environment.
• Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
• Full health, dental, and vision benefits.
• Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
• Remote-flexible, offices in San Francisco and Seoul and coworking stipend.
• VISA support (such as H1B and OPT transfer for US employees).