General Manager of Premium - The Stadium at Tidewater Landing 1377337

Job Summary

As the General Premium, you will be responsible for managing the Premium department (Suites, Clubs and Restaurants) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background.

Detailed Responsibilities

1. Overseeing all aspects of premium operations
2. Ensuring the recruitment and training of team members in our standards and procedures
3. Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
4. Driving engagement within the premium department
5. Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
6. Building relationships with regular guests and suite holders
7. Partnering with the culinary team to oversee the development of menus for all premium spaces
8. Setting up and ensuring the consistent use of the Suites Management System for the premium department
9. Ensuring the availability of printed collateral to support promotions and premium offer communication
10. Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
11. Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
12. Ensuring all aspects of premium operations are in line with Levy’s Core Signature standards
13. Overseeing annual suite holder tastings in partnership with the culinary team
14. Attending BEO meetings to plan for upcoming events
15. Working in partnership with other departments to ensure accurate completion of the requisition process
16. Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
17. Ensuring compliance with all Payment Card Information rules
18. Conducting progressive coaching with team members
19. Completion of monthly financial reporting and action planning
20. Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
21. Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
22. Completion and processing of alcohol incident logs to identify recurring issues or trends
23. Managing team member breaks
24. Overseeing recruitment activities for team members
25. Holding pre-shift meetings to set the tone for events
26. Supporting location ‘Keys to the Future’ activities to develop future leaders
27. Supporting team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
28. Overseeing service standards during events to ensure a high standard of guest experience
29. Ensuring accurate end of month inventory completion
30. Managing and resolving guest complaints
31. Managing team member incidents/accidents and following all required reporting procedures
32. Managing the onboarding of new management employees in line with our #bestdayever process
33. Monthly safety training conducted for team members
34. Managing team member scheduling in line with demand forecasts
35. Other responsibilities and duties as assigned
36. Supporting other locations/properties as needed

Skills and Experience

1. 5+ experience in a food and beverage operational position
2. Bachelor’s degree in hospitality management is preferred
3. High level of computer literacy
4. Passion for hospitality, food, and retail
5. Excellent interpersonal and stakeholder management skills