Unified Communications Services Engineer

Unified Communications Services Engineer

Unified Communications Services Engineer

Full Time

80616BR

Job Summary

The Unified Communications Services Engineer will oversee the implementation, maintenance, and operations of the University's Digital Workplace Unified Communications Services systems and infrastructure. This role will provide engineering and technical support for digital workplace communications infrastructure and services to ensure systems are operating at the highest efficiency. The Unified Communications Services Engineer will assist in configuring, troubleshooting, and maintaining University telephony equipment across multiple platforms in addition to Zoom Digital Workplace Services. The role may involve providing technical and training assistance to other IS teams and ensuring that industry best practices are applied across all relevant technologies and procedures.
The Unified Communications Services Engineer will positively impact UCSF's operations and culture by ensuring UCSF's IS digital workplace unified communications are integrated and effective in service of the University's mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $84,400 - $180,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.
The Digital Workplace Services team within Infrastructure Services is responsible for managing and maintaining UCSF's integrated communications, collaboration, and audio-visual systems. This encompasses a wide array of technologies such as telephony, voicemail, audio visual technology, video conferencing, and collaboration platforms. The department ensures seamless connectivity and efficient communication across various departments, supporting the institution's mission of providing high-quality healthcare, education, and research. The team plays a crucial role in implementing and optimizing digital workplace solutions to meet the diverse needs of faculty, clinicians, staff, and students, ultimately enhancing operational efficiency and collaboration within UCSF.

Required Qualifications

• Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
• 3 to 5+ years Experience working in one or more of the following fields: unified communications, information technology, Zoom Digital Workplace, or network operations.
• Ability to perform complex analysis and take a lead role in the design, specification and installation of distribution and access electronics. Evaluates and tests new or enhanced electronics and services. Provides expert advice to users/units on communication needs.
• Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
• Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
• Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
• Strong organizational skills and ability to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
• Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
• Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
• Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes. Ability to work with agility in a fast-paced environment.

Preferred Qualifications

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
• Experience supporting large-scale telephony implementations and upgrades and delivering reliable, quality service within a higher education environment.
• Experience supporting large-scale Zoom Digital Workplace Services and integrations within a higher education environment
• Demonstrated hands-on experience with network transport, design, planning, and implementation. Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
• Knowledge of voice applications and unified communications service networks, including network appliances (e.g., unified communications managers, voice switches, media gateways, routers, load balancers, firewalls, and Zoom Digital Workplace Services).
• Experience with service management, asset management, and billing tools (e.g., ServiceNow, Pinnacle). Experience with PBX, voicemail, call center management, and carrier services (e.g., Avaya Communications Manager, 2nd Nature, Avaya Aura Messaging, Frontier Centrex Manager, AT&T Centrex Manager), and Zoom Digital Workplace Services.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

007566 COMM AND NETWORK TCHL ANL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Percentage

100%

Location

Campus

Mission Center Building (SF)

Work Style

Hybrid

Shift

Days

8 Hours

M-F, 9am-5pm, as required after hours support