Member Services Representative

Company Description Noble REMC: Where safety is the standard and members are the priority. Founded in 1936 in Albion, Indiana, Noble Rural Electric Membership Cooperative (REMC), a Touchstone Energy Cooperative, has provided electricity and other services to rural residents for more than 85 years. Our local electric cooperative delivers electricity to nearly 10,000 members in Noble, DeKalb and six other surrounding counties in northeast Indiana, spanning more than 1,250 miles of energized line. Although located in Albion, the cooperative considers its entire service territory as its community. Noble REMC is a leader in local economic and community development, and many of our employees and directors have been, and continue to be, an integral part of a range of community organizations. As a Touchstone Energy Cooperative, we are among more than 700 other rural electric cooperatives who have pledged to maintain high expectations for customer service, integrity, accountability, innovation, and community service. Job Description The Member Services Representative's primary responsibility is to provide members and the general public a positive, prompt, and courteous service experience when handling phone calls and members' in-office visits, to ensure the members' satisfaction in doing business with the cooperative. Essential Functions Serve as a member services representative, answer member questions and provide excellent member satisfaction. Serve as a primary contact for members and the public when entering the office or via phone and respond daily to company email inquiries or pass inquiries on to appropriate personnel. Serve as a contact for billing questions and document inquiries on members' accounts. Open and close the front office from 8 a.m. to 4:30 p.m. daily. Balance cash register drawer at close of business day and prepare bank deposit. Balance daily transactions, including credit cards, cash, and electronic payments. Serve as backup for balancing recaps, journals, and other transactions. Process cash register payments for billing, water heaters, meter bases, miscellaneous items, and maintain appropriate paperwork. Process electronic payments, manage automated inquiries, and update members' personal information. Maintain medical priority and third-party agreements between tenants and homeowners. Execute automated messaging to members as needed. Prepare special mailings, such as mail merged labels, envelopes, and letters. Initiate service orders for new and existing members and maintain open/pending service orders daily. Ability to efficiently explain programs and services offered. Become familiar with Crystal Reporting and Mosaic (Business intelligence & Reporting). Willingness to engage in new technologies. Serve as a backup for other duties as required. Qualifications High School Diploma or equivalent. 1-2 years of customer service experience and Microsoft products is preferred. Experience working with money preferred; accuracy is vital. Valid Indiana driver's license is required. Additional Information What's in it for you Medical, dental, and vision insurance. Health Savings Account. Immediate eligibility for paid time off. 10 paid holidays. National discounts. On-site fitness center. Life, short-term disability and long-term disability insurance. Fully funded pension. Traditional 401K and Roth 401K programs with a company match.