Safelite
Store Manager
Safelite, Oklahoma City, Oklahoma, United States,
Does this position interest you?
You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Store Manager
leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. What You’ll Get
Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you'll need to be successful. Responsibilities
Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job. Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed. Provide world class customer service by responding quickly to client complaints/warranty issues. All other duties as assigned. What You’ll Need
High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods. #LI-JR1 Who We Are
Safelite was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 Mobile Glass Shops across all 50 U.S. states. All of this is supported through our technology-forward supply chain and corporate services. What You Should Know
Accessibility:
Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Privacy:
To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application. Agencies:
Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Health and Safety:
To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings.
#J-18808-Ljbffr
You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Store Manager
leads all retail store operations with a focus on quality and service to ensure that our customers have a memorable experience. This professional provides people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. What You’ll Get
Competitive weekly pay and bonus opportunities. A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. Up to $5,250 annually in tuition reimbursement. Paid training and all the tools and resources you'll need to be successful. Responsibilities
Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations. In conjunction with the other field leaders, ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job. Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed. Provide world class customer service by responding quickly to client complaints/warranty issues. All other duties as assigned. What You’ll Need
High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred. 3+ years of leadership experience with an innovative approach toward incenting performance. 3-5 years of experience in retail or service center environments; automotive experience preferred. Proficiency with Microsoft Office Suite, web applications, and general office equipment. Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce. Comfort working outside in a variety of weather conditions. Present a professional appearance and wear personal protective equipment. Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods. #LI-JR1 Who We Are
Safelite was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 Mobile Glass Shops across all 50 U.S. states. All of this is supported through our technology-forward supply chain and corporate services. What You Should Know
Accessibility:
Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Privacy:
To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application. Agencies:
Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Health and Safety:
To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings.
#J-18808-Ljbffr