Chief Operating Officer

I. Position Summary The Chief Operations Officer (COO) must be a skilled, visionary leader who is passionate about the welfare and support of at-risk families. They should have a strategic acumen with a focus on details. The COO is responsible for operationalizing the organization’s strategic planning processes, forging working relationships and synergies across the organization, and establishing greater transparency and accountability for those people carrying out the organization’s strategy. The COO works collaboratively with all senior leaders in a complex, multi-stakeholder environment to position the organization as a thought leader and key stakeholder in the prevention community. The COO will work with the chief executive officer (CEO) to create, communicate, execute, and sustain strategic initiatives within the organization. II. Duties and Responsibilities Serve as part of the organization’s executive team; provide governance and operational support to the Board of Directors. Coordinate and manage the annual strategic planning cycle, overseeing the implementation of key actions to ensure organizational and functional success. Collaborate with senior leaders and the CEO to drive initiatives that enhance sustainability, relevance, and growth. Play a critical role in embedding equity in Homeless No More’s work; bring expertise, an innovative and open mindset, and a commitment to inclusive practice that values different backgrounds and life experiences of all team members and partners. Serve as a strategic partner to the team, guiding the development and implementation of best practices and frameworks across all areas, including IT, facility operations, capital improvements, and emergency systems. Lead the design and implementation of policies and procedures that align with the agency’s culture and vision, with CEO approval. Collaborate with the Finance Team to ensure that business plans, budgets, expenses and purchases for the organization are appropriate. Participate in hiring, managing, and coaching team members to enhance their performance and responsibilities, conduct evaluations, and ensure adherence to organizational documentation and policy standards. Provide ongoing support to Homeless No More team members to help meet goals and objectives while ensuring policies and procedures are followed. Oversee staffing to align with the organization's evolving strategy, providing guidance alongside HR and the CEO. Ensure all departments work efficiently as a team, maintain high morale, and ensure safe working conditions for employees. Recommend and implement management strategies and reporting procedures to ensure the team has up-to-date situational awareness of all core issues and operating data needed to make sound decisions. Serve as a positive, proactive voice for Homeless No More through internal communication and representing the organization at training and events. Perform other duties and responsibilities as requested with an appropriate sense of humor, positive and professional attitude, and team spirit. Homeless No More believes that each employee makes a significant contribution to our success; this position description is designed to outline primary duties, qualifications, and job scope, but not limit the organization to adjust the work identified; it is our expectation that each team member will offer their services wherever and whenever necessary to ensure the success of our endeavors. III. Qualifications Master’s degree in business, finance, or strategy or equivalent professional experience in those specific areas Have at least ten-years of related experience and/or training; or equivalent combination of education and experience; advanced knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources. Have at least five-years of experience in managing individuals and teams, setting business goals, resource planning and managing overall employee performance; effective leadership techniques required to ensure high performance. Maintain and build knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources. Capable of quickly switching between environments and activities; able to act and react as necessary, even if limited information is available; not afraid to take charge of situation; can overcome resistance to leadership and take unpopular stands when necessary. Be a critical thinker, well-organized, and detail-oriented; have proficient or expert communication (oral and written skills); demonstrated ability to be proactive and take initiatives; work both independently and in team setting. Have good judgement, empathy, adaptability, and level-headed attitude; demonstrate proficient or expert interpersonal skills when interfacing with partners; be assertive and persuasive when necessary while maintaining positive and productive relationships. Follow through with all projects and assignments and monitor attainment of objectives. Manage light to moderate carrying and lifting of items. Drive and travel throughout South Carolina and nationally as needed. Demonstrate proficiency in all Microsoft Office Suite products and other relevant technology. Job Type: Full-time Pay:

$92,000.00 - $115,000.00 per year Benefits: 401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Ability to Commute: Columbia, SC 29204 (Preferred) Ability to Relocate: Columbia, SC 29204: Relocate before starting work (Required) Work Location: In person

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