Overnight Loss Prevention Supervisor

Location Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium. Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match. Job Description The Loss Prevention Supervisor role is dedicated to providing quality service that exceeds Guest and Member expectations. The Loss Prevention Supervisor works to create guests for life by proactively embracing service standards, adhering to safety regulations, and gaining the knowledge to assist guests with any and all needs. Responsibilities Perform property patrols observing, reporting, and correcting safety and security deficiencies. Respond to all emergency calls, following established emergency procedures. Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received. Provide factual, thorough, and professional reports through written documentation of all incidents, events, and actions taken during the course of a shift. Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements. Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements. Perform initial investigations and follow-up to complaints, accidents, and incidents. Support Director of Loss Prevention to develop, implement, and manage safety and loss control programs & initiatives. Maintain complete knowledge of and compliance with departmental and resort policies/procedures. Monitor initial investigations and follow-up to guest/employee complaints, accidents, and incidents, entering information from these incidents into the database as needed. Provide and assist with all officer and resort-wide safety/Loss Prevention training. Create and ensure daily completion of staff checklists and necessary reports. Motivate staff and create a cohesive team. Provide guests and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area. Monitor adherence to standard operating procedures. Clean and maintain a hygienic and organized work area. Perform administrative functions as related to the normal course of duties, i.e., filing, report distribution, photocopying, faxing, etc. as needed. May be required to testify (criminal or civil) in court. File information related to incidents/accidents. Supervise employee locker and housing audits. Monitor and follow up on footage from Loss Prevention cameras. Assist with scheduling and timekeeping for officers. Qualifications Must be 18 years of age. Must have a valid driver’s license and meet minimum requirements of Motor Vehicle Records. Must acquire CPR, basic first aid, and AED certification within 90 days of hire/placement. Requires a minimum of one year previous professional Loss Prevention or Law Enforcement experience, or current state certification as Private Security Officer. Must be able to work a flexible shift to include holidays and weekends. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. Job Locations:

US-GA-Atlanta Posted Date:

4 days ago (12/3/2024 9:12 AM) Requisition ID:

2024-116877 # of Openings:

1 Category:

Loss Prevention

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