Houston Methodist
Chief Quality Officer - Houston Methodist Cypress Hospital
Houston Methodist, Katy, Texas, United States, 77494
Interested candidates, please forward a copy of your CV to Rob Henges - RHenges@houstonmethodist.org and indicate CQO - Cypress in the subject line.
We are currently seeking a Chief Quality Officer for our new campus in Cypress, Texas, opening in March 2025. Candidates must have an MD or DO degree, and have or be able to obtain a Texas Medical License.
At Houston Methodist, the Chief Quality Officer (CQO) position is responsible for implementing the HM vision and strategy for excellence in clinical quality outcomes, value, and patient safety. The CQO position collaborates with the System CQO and other system physician leadership in quality and patient safety to support the development of the strategy and goals for leading unparalleled quality and patient safety at HM and development of a High Reliability Organization. This position assures that safe and reliable processes are embedded into the delivery of health care and develops a Just Culture which values patient safety, clinical excellence, evidence-based medicine, and continuous learning. The CQO position works in close association with the System CQO and entity Director and/or VP of Quality & Outcomes and collaborates with all disciplines, hospital leadership, and the medical staff to promote identification of organizational vulnerabilities, health care design using human factors and system principles, and learning to understand and prevent adverse events, achieve high reliable processes, and outstanding clinical outcomes. This position is responsible, along with other members of the HM team, to ensure that HM's unique combination of resources is used wisely to fulfill its responsibilities to its community, to enhance its premier position in the marketplace, and to ensure its continuing leadership in medicine.
This position reports directly to Executive leadership in the organization and has responsibilities which include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence, and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring, and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS Directs, develops, and implements strategic and operational/high-level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service, and cost-effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators. Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters. Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Collaborates with physicians and Hospital Leadership in coordinating quality and safety initiatives. Works with the System CQO and entity CQOs of HM including the Physician Organization to integrate quality programs throughout the HM system. Supports and enforces behavior standards and procedures for medical staff as it relates to factors that contribute to adverse events and quality of care improvement.
SERVICE ESSENTIAL FUNCTIONS Oversees department operations, designated projects, schedules, and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction. Attends meetings of the Medical Staff to educate and coordinate the activities of the quality and safety program. Serves as liaison with medical staff to assure appropriate utilization of hospital services/resources. Communicates with CNO regarding services and clinical enhancements necessary to maintain or achieve a safe, high-quality patient care environment. Meets with Directors, CNO, and CEO on a regular basis to review appropriate data relating to operations, quality of care, and patient safety.
QUALITY/SAFETY ESSENTIAL FUNCTIONS Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations. Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance. Oversees a comprehensive quality and patient safety program; directs the development and implementation of evidence-based practice guidelines. Develops long-range goals, annual objectives, and strategies for the Hospital, Quality and Patient Safety Program. Assures compliance with the regulatory agencies in the design and execution of the program and with hospital and other regulatory safety requirements.
FINANCE ESSENTIAL FUNCTIONS Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s). Creates department strategies to achieve financial targets and staffing needs. Supports and implements a Quality and Patient Safety strategy that links delivery of clinical care with education and research.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS Identifies and implements innovative solutions for practice or workflow changes to improve department, entity, or system operations. Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment. Ensures own career discussions occur with appropriate management. Works with HM Information Technology (IT) staff, Quality staff and researchers, and medical staff members to develop IT strategies that will support patient care quality and quality research. Develops and delivers educational and training programs for all clinical faculty and staff.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION Doctorate degree in medicine
WORK EXPERIENCE Previous experience as quality executive preferred Experience in academic medicine preferred for entities with academic training programs
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We are currently seeking a Chief Quality Officer for our new campus in Cypress, Texas, opening in March 2025. Candidates must have an MD or DO degree, and have or be able to obtain a Texas Medical License.
At Houston Methodist, the Chief Quality Officer (CQO) position is responsible for implementing the HM vision and strategy for excellence in clinical quality outcomes, value, and patient safety. The CQO position collaborates with the System CQO and other system physician leadership in quality and patient safety to support the development of the strategy and goals for leading unparalleled quality and patient safety at HM and development of a High Reliability Organization. This position assures that safe and reliable processes are embedded into the delivery of health care and develops a Just Culture which values patient safety, clinical excellence, evidence-based medicine, and continuous learning. The CQO position works in close association with the System CQO and entity Director and/or VP of Quality & Outcomes and collaborates with all disciplines, hospital leadership, and the medical staff to promote identification of organizational vulnerabilities, health care design using human factors and system principles, and learning to understand and prevent adverse events, achieve high reliable processes, and outstanding clinical outcomes. This position is responsible, along with other members of the HM team, to ensure that HM's unique combination of resources is used wisely to fulfill its responsibilities to its community, to enhance its premier position in the marketplace, and to ensure its continuing leadership in medicine.
This position reports directly to Executive leadership in the organization and has responsibilities which include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence, and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring, and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS Directs, develops, and implements strategic and operational/high-level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service, and cost-effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators. Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters. Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Collaborates with physicians and Hospital Leadership in coordinating quality and safety initiatives. Works with the System CQO and entity CQOs of HM including the Physician Organization to integrate quality programs throughout the HM system. Supports and enforces behavior standards and procedures for medical staff as it relates to factors that contribute to adverse events and quality of care improvement.
SERVICE ESSENTIAL FUNCTIONS Oversees department operations, designated projects, schedules, and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction. Attends meetings of the Medical Staff to educate and coordinate the activities of the quality and safety program. Serves as liaison with medical staff to assure appropriate utilization of hospital services/resources. Communicates with CNO regarding services and clinical enhancements necessary to maintain or achieve a safe, high-quality patient care environment. Meets with Directors, CNO, and CEO on a regular basis to review appropriate data relating to operations, quality of care, and patient safety.
QUALITY/SAFETY ESSENTIAL FUNCTIONS Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations. Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance. Oversees a comprehensive quality and patient safety program; directs the development and implementation of evidence-based practice guidelines. Develops long-range goals, annual objectives, and strategies for the Hospital, Quality and Patient Safety Program. Assures compliance with the regulatory agencies in the design and execution of the program and with hospital and other regulatory safety requirements.
FINANCE ESSENTIAL FUNCTIONS Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s). Creates department strategies to achieve financial targets and staffing needs. Supports and implements a Quality and Patient Safety strategy that links delivery of clinical care with education and research.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS Identifies and implements innovative solutions for practice or workflow changes to improve department, entity, or system operations. Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment. Ensures own career discussions occur with appropriate management. Works with HM Information Technology (IT) staff, Quality staff and researchers, and medical staff members to develop IT strategies that will support patient care quality and quality research. Develops and delivers educational and training programs for all clinical faculty and staff.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION Doctorate degree in medicine
WORK EXPERIENCE Previous experience as quality executive preferred Experience in academic medicine preferred for entities with academic training programs
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