Chewy
Senior Technical Program Manager
Chewy, Boston, Massachusetts, us, 02298
Our Opportunity:
Chewy is looking for a
Senior Technical Product Manager
to join our
Retail Operations Product Team . You will be a key driver behind initiatives for Chewy’s Vendor Partner Portal (VPP). This entails not only being a member of the product management team but also innovating the process and development strategies to support Chewy’s vendors and internal team. This is not the standard product management role, as this role is revamping application support structure from the ground up which means getting in the trenches and participating in activities across the board. What you'll do: Define and lead a clear product roadmap to improve vendor engagement, onboarding, item assortment, catalog management, and rebate management. Facilitate collaboration with Engineering, Product Management, and Operations to align on VPP enhancements. Identify and drive efficiency improvements to reduce vendor onboarding, assortment decisions, and evaluation timelines. Serve as a primary point of contact to ensure strong alignment and effective communication across customer teams. Set and monitor KPIs to assess VPP performance, providing data-driven insights for continuous improvement. Own the implementation, enhancement, and support for Vendor Partner Portal. Define requirements which meet business needs. Set priorities for the development team. Coordinate with business customers and continuously ensure your team is delivering according to the constantly growing needs of the business. Work with the engineering team to resolve bottlenecks to help deliver final system results. Coordinate activities across different interpersonal functions for initiatives. Review and report on progress for initiatives/projects, handling project risks - including the development of contingency plans. Be responsible for the final system results and the overall roadmap for your area of responsibility. Measure, report, and continuously improve scrum team’s effectiveness via mentoring and coaching. What you'll need: 5+ years of Technical Product Management or Project Management experience. Technical savvy, including hands-on knowledge/skill of system integration, databases, and business intelligence. Strong writing/technical writing skills. Experience with Agile methodologies or similar frameworks (e.g., Six Sigma), including roles such as Scrum Master or Product Owner. Ability to perform business requirements analysis, technical architecture, and design review. Excellent communication and organization skills. Capability to identify and mitigate development and implementation risks. Bachelor's degree or equivalent experience in Computer Science, Operations Management, or Business Administration. Position may require occasional travel. Bonus: Experience with building retail back-end solutions. Experience with vendor-facing systems. Experience with Oracle CRM. Experience with Jira JSM. Experience with workflow building and management. Exceptional customer service skills, follows up with clients and Team Members, and takes initiative to anticipate and solve problems. Experience with CI/CD processes and releases management.
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Senior Technical Product Manager
to join our
Retail Operations Product Team . You will be a key driver behind initiatives for Chewy’s Vendor Partner Portal (VPP). This entails not only being a member of the product management team but also innovating the process and development strategies to support Chewy’s vendors and internal team. This is not the standard product management role, as this role is revamping application support structure from the ground up which means getting in the trenches and participating in activities across the board. What you'll do: Define and lead a clear product roadmap to improve vendor engagement, onboarding, item assortment, catalog management, and rebate management. Facilitate collaboration with Engineering, Product Management, and Operations to align on VPP enhancements. Identify and drive efficiency improvements to reduce vendor onboarding, assortment decisions, and evaluation timelines. Serve as a primary point of contact to ensure strong alignment and effective communication across customer teams. Set and monitor KPIs to assess VPP performance, providing data-driven insights for continuous improvement. Own the implementation, enhancement, and support for Vendor Partner Portal. Define requirements which meet business needs. Set priorities for the development team. Coordinate with business customers and continuously ensure your team is delivering according to the constantly growing needs of the business. Work with the engineering team to resolve bottlenecks to help deliver final system results. Coordinate activities across different interpersonal functions for initiatives. Review and report on progress for initiatives/projects, handling project risks - including the development of contingency plans. Be responsible for the final system results and the overall roadmap for your area of responsibility. Measure, report, and continuously improve scrum team’s effectiveness via mentoring and coaching. What you'll need: 5+ years of Technical Product Management or Project Management experience. Technical savvy, including hands-on knowledge/skill of system integration, databases, and business intelligence. Strong writing/technical writing skills. Experience with Agile methodologies or similar frameworks (e.g., Six Sigma), including roles such as Scrum Master or Product Owner. Ability to perform business requirements analysis, technical architecture, and design review. Excellent communication and organization skills. Capability to identify and mitigate development and implementation risks. Bachelor's degree or equivalent experience in Computer Science, Operations Management, or Business Administration. Position may require occasional travel. Bonus: Experience with building retail back-end solutions. Experience with vendor-facing systems. Experience with Oracle CRM. Experience with Jira JSM. Experience with workflow building and management. Exceptional customer service skills, follows up with clients and Team Members, and takes initiative to anticipate and solve problems. Experience with CI/CD processes and releases management.
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