Zendesk, Inc.
Sr Manager, Sales Strategy
Zendesk, Inc., San Francisco, California, United States, 94199
Job Description
What you'll be doing:
Lead key sales acceleration initiatives by identifying and solving complex data challenges to meet business targets. Analyze data to derive actionable insights and create a strategy that drives sales growth and operational efficiency. Develop and execute strategic plans based on insights to optimize sales processes and outcomes. Collaborate with cross-functional teams to ensure alignment on product releases, sales enablement, and integration strategies. Build strong working relationships with business leaders in Product Marketing, Sales Operations, IT, and other strategic areas. Assist sales leaders in adopting best practices, sales strategies, and industry-specific initiatives. Participate in cross-functional initiatives focused on developing tools and processes necessary for scaling the business. Act as a trusted partner to Sales Leadership and internal stakeholders globally, providing insights and solutions derived from data. Develop scalable sales plans to improve processes, people, and technology. What you bring to the role:
Bachelor’s degree (required). 3-5 years of experience in software/SaaS strategy, management consulting, or investment banking, with a strong focus on solving complex problems and strategic thinking. Proven experience in go-to-market (GTM) strategies and sales effectiveness. Ability to analyze data, identify trends, and transform insights into actionable plans. Strong communication and collaboration skills, particularly in presenting to senior stakeholders. Highly organized, detail-oriented, and able to manage complex projects from analysis to execution. A bias for action with a track record of driving results. Ability to thrive in a fast-paced environment. Fluency (reading, writing, and speaking) in English. Where we work: Fully Flexible:
In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices, or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. Compensation:
The US annualized base salary range for this position is $141,000.00-$211,000.00. This position may also be eligible for bonuses, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate will be based on job-related capabilities, applicable experience, and other factors such as work location. About Zendesk:
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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What you'll be doing:
Lead key sales acceleration initiatives by identifying and solving complex data challenges to meet business targets. Analyze data to derive actionable insights and create a strategy that drives sales growth and operational efficiency. Develop and execute strategic plans based on insights to optimize sales processes and outcomes. Collaborate with cross-functional teams to ensure alignment on product releases, sales enablement, and integration strategies. Build strong working relationships with business leaders in Product Marketing, Sales Operations, IT, and other strategic areas. Assist sales leaders in adopting best practices, sales strategies, and industry-specific initiatives. Participate in cross-functional initiatives focused on developing tools and processes necessary for scaling the business. Act as a trusted partner to Sales Leadership and internal stakeholders globally, providing insights and solutions derived from data. Develop scalable sales plans to improve processes, people, and technology. What you bring to the role:
Bachelor’s degree (required). 3-5 years of experience in software/SaaS strategy, management consulting, or investment banking, with a strong focus on solving complex problems and strategic thinking. Proven experience in go-to-market (GTM) strategies and sales effectiveness. Ability to analyze data, identify trends, and transform insights into actionable plans. Strong communication and collaboration skills, particularly in presenting to senior stakeholders. Highly organized, detail-oriented, and able to manage complex projects from analysis to execution. A bias for action with a track record of driving results. Ability to thrive in a fast-paced environment. Fluency (reading, writing, and speaking) in English. Where we work: Fully Flexible:
In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices, or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person. Compensation:
The US annualized base salary range for this position is $141,000.00-$211,000.00. This position may also be eligible for bonuses, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate will be based on job-related capabilities, applicable experience, and other factors such as work location. About Zendesk:
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
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