Hektoen Institute LLC
Corrections Medical Case Manager Hektoen Institute, LLC
Hektoen Institute LLC, Chicago, Illinois, United States, 60290
JOB SUMMARY
The Corrections Medical Case Manager (CMCM) will develop, implement, and evaluate a comprehensive, continuous care system for HIV positive and high-risk individuals recently released from the Cook County and Illinois Department of Corrections. The Corrections Medical Case Manager will provide a range of client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive services for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. The Corrections Medical Case Manager will work closely with the CORE Center medical team to stabilize clients medically. They will facilitate linkage to and maintenance of clients to their primary medical services. The Corrections Medical Case Manager will also provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Corrections Medical Case Manager will assure that the client is connecting to other core services; dental, mental health, and substance abuse treatment. This case manager will also provide benefits counseling to clients and assist in enrollment, verification, and utilization of those benefits.
SPECIFIC RESPONSIBILITIES
Complete initial intake and assessment of needs on all new clients and clients returning to care. Develop a comprehensive, individualized service plan. Maintain contact with clients to assure medical and medication compliance. Make appropriate and timely referrals to internal and external providers and coordinate services identified on the service plan. Meet with medical provider regularly to mutually support client’s compliance with appointments. Properly transition clients out of Corrections Medical Case Management into other appropriate programs. Adhere to Social Services Documentation Policy of all patient encounters and forms. Maintain a working knowledge of community and internal programs that would enhance the client’s ability to be maintained in care. Enhance professional development and maintain an area of specialization. Participate in all CORE Center and AFC mandatory training and meetings. Participate in Social Services Continuous Quality Improvement Efforts. Adhere to CORE Center and Social Services specific policies & procedures. Provide excellent customer service and professionalism when interacting with clients and internal and external customers. Other duties as assigned by supervisor. QUALIFICATIONS – Knowledge/Skills/Experience
Minimal Formal Education Required:
bachelor's degree in social work or related field required. Minimal Length & Nature of Experience Required:
Related internship up to 2 years preferred. Experience working in a hospital or outpatient setting preferred. Knowledge and experience working with diverse and complex clients preferred. Microsoft Office Program, Access, and similar database experience required. Experience working with clients with multiple needs. Comfortable working with high volumes of clients in a fast-paced environment preferred. Licensure, Certification, Registration Preferred:
N/A Special Knowledge and Skills Required and Preferred:
Bilingual preferred. Ability to function autonomously as a worker and as a team member on a multidisciplinary team, excellent oral and written communication skills, problem-solving and conflict resolution skills. Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling are required. Experience working in primary care medical settings desirable. AGE-SPECIFICS (Patient Ages and Special Knowledge and Skills):
Depending upon assigned specialty area, understand and be aware of the differences in outreach/assessment approaches appropriate to different age groups—in order to provide effective services to CORE patients in terms of assessment, developmental understanding, communication, and treatment modalities. PHYSICAL DEMANDS/HAZARDS/ENVIRONMENTAL CONDITIONS:
None EQUIPMENT
Ability to use state-of-the-art office tools (telephone voicemail, pagers, and computers used for service area documentation).
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Complete initial intake and assessment of needs on all new clients and clients returning to care. Develop a comprehensive, individualized service plan. Maintain contact with clients to assure medical and medication compliance. Make appropriate and timely referrals to internal and external providers and coordinate services identified on the service plan. Meet with medical provider regularly to mutually support client’s compliance with appointments. Properly transition clients out of Corrections Medical Case Management into other appropriate programs. Adhere to Social Services Documentation Policy of all patient encounters and forms. Maintain a working knowledge of community and internal programs that would enhance the client’s ability to be maintained in care. Enhance professional development and maintain an area of specialization. Participate in all CORE Center and AFC mandatory training and meetings. Participate in Social Services Continuous Quality Improvement Efforts. Adhere to CORE Center and Social Services specific policies & procedures. Provide excellent customer service and professionalism when interacting with clients and internal and external customers. Other duties as assigned by supervisor. QUALIFICATIONS – Knowledge/Skills/Experience
Minimal Formal Education Required:
bachelor's degree in social work or related field required. Minimal Length & Nature of Experience Required:
Related internship up to 2 years preferred. Experience working in a hospital or outpatient setting preferred. Knowledge and experience working with diverse and complex clients preferred. Microsoft Office Program, Access, and similar database experience required. Experience working with clients with multiple needs. Comfortable working with high volumes of clients in a fast-paced environment preferred. Licensure, Certification, Registration Preferred:
N/A Special Knowledge and Skills Required and Preferred:
Bilingual preferred. Ability to function autonomously as a worker and as a team member on a multidisciplinary team, excellent oral and written communication skills, problem-solving and conflict resolution skills. Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling are required. Experience working in primary care medical settings desirable. AGE-SPECIFICS (Patient Ages and Special Knowledge and Skills):
Depending upon assigned specialty area, understand and be aware of the differences in outreach/assessment approaches appropriate to different age groups—in order to provide effective services to CORE patients in terms of assessment, developmental understanding, communication, and treatment modalities. PHYSICAL DEMANDS/HAZARDS/ENVIRONMENTAL CONDITIONS:
None EQUIPMENT
Ability to use state-of-the-art office tools (telephone voicemail, pagers, and computers used for service area documentation).
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