Omni Hotels & Resorts
Director of Front Office
Omni Hotels & Resorts, New Haven, Connecticut, us, 06540
Overview
New Haven Hotel Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located on the 19th floor overlooking the Yale Campus. Come join our award-winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment! Job Description
Diversified and visible position with much potential for growth. Reports to the Director of Rooms and/or General Manager while overseeing Assistant Front Office Managers, supervisors, Guest Services, and the Front Office staff, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while remaining professional at all times. Managing relationships with outside vendors to include Valet and security. Responsibilities
Ensure all front office guest registration, services, and checkout processes and preparations are seamless. Ensure all needed systems, PMS reports, and night audit are run consistently and operating correctly. Ensure compliance with all FMLA, DOL, Wage & Hour, and other regulatory agencies pertaining to employer requirements. Responsible for training of all levels of Front Office associates. Ensure MOS and POE program is consistent. Communicate with all departments on a continuing basis, especially with the Assistant Front Office Managers each evening/morning. Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints. Be familiar with the hotel computer system for training, maintenance, and troubleshooting. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e., V.I.P.s, Select Guests, ESPs, Special Requests, etc. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems and Controls of the Front Office and appropriate areas of responsibilities. Assist with departmental scheduling and monitoring payroll productivity. Directly oversee all aspects of Front Office, Guest Services, and the PBX department. Participate actively in REVMERCH, Forecasting, Financial review, and Staff meetings. Participate and promote all Guest and Associate events and activities. Attend other meetings as assigned by Director of Rooms. Qualifications
Minimum 3 years front Office leader experience with Omni or related FOM/DOR experience (Hotel-Rooms Division) in a labor environment, luxury hotel. Graduated Front Office SDDP with equivalent years of AFOM or Housekeeping Director level experience will be considered. BA in Hospitality preferred. Labor experience as a department head in a labor hotel setting. Must be able to work a minimum of 50 hours per week, flexible shifts, including weekends, overnights, and holidays. Must have excellent organizational, supervisory, customer service, mentoring, and training skills. Must be able to work in a diversified, hands-on, customer-driven environment. Function well and lead by example under stressful situations and handle challenges in a professional manner. Must have a 5 diamond presentation. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
applicationassistance@omnihotels.com . End of Job Description #J-18808-Ljbffr
New Haven Hotel Located in downtown New Haven and just steps away from the prestigious Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven’s skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located on the 19th floor overlooking the Yale Campus. Come join our award-winning team at the only 4-diamond hotel in New Haven where you’ll experience a rewarding and fostering work environment! Job Description
Diversified and visible position with much potential for growth. Reports to the Director of Rooms and/or General Manager while overseeing Assistant Front Office Managers, supervisors, Guest Services, and the Front Office staff, ensuring maximum Front Office operating efficiency. Managing and problem-solving associate and guest issues while remaining professional at all times. Managing relationships with outside vendors to include Valet and security. Responsibilities
Ensure all front office guest registration, services, and checkout processes and preparations are seamless. Ensure all needed systems, PMS reports, and night audit are run consistently and operating correctly. Ensure compliance with all FMLA, DOL, Wage & Hour, and other regulatory agencies pertaining to employer requirements. Responsible for training of all levels of Front Office associates. Ensure MOS and POE program is consistent. Communicate with all departments on a continuing basis, especially with the Assistant Front Office Managers each evening/morning. Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints. Be familiar with the hotel computer system for training, maintenance, and troubleshooting. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e., V.I.P.s, Select Guests, ESPs, Special Requests, etc. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems and Controls of the Front Office and appropriate areas of responsibilities. Assist with departmental scheduling and monitoring payroll productivity. Directly oversee all aspects of Front Office, Guest Services, and the PBX department. Participate actively in REVMERCH, Forecasting, Financial review, and Staff meetings. Participate and promote all Guest and Associate events and activities. Attend other meetings as assigned by Director of Rooms. Qualifications
Minimum 3 years front Office leader experience with Omni or related FOM/DOR experience (Hotel-Rooms Division) in a labor environment, luxury hotel. Graduated Front Office SDDP with equivalent years of AFOM or Housekeeping Director level experience will be considered. BA in Hospitality preferred. Labor experience as a department head in a labor hotel setting. Must be able to work a minimum of 50 hours per week, flexible shifts, including weekends, overnights, and holidays. Must have excellent organizational, supervisory, customer service, mentoring, and training skills. Must be able to work in a diversified, hands-on, customer-driven environment. Function well and lead by example under stressful situations and handle challenges in a professional manner. Must have a 5 diamond presentation. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
applicationassistance@omnihotels.com . End of Job Description #J-18808-Ljbffr