Robert Half
Robert Half is hiring: Customer Service Representative in Richmond
Robert Half, Richmond, VA, US
Job Description
Job Description
We are in search of a Customer Service Representative to join our team in the Government sector located in Richmond, Virginia. As a Customer Service Representative, you will be the primary point of contact for our customers, handling inbound calls and providing exceptional customer service. This role involves maintaining accurate customer records, data entry tasks, and managing email correspondence. This position offers a long term contract employment opportunity.
Responsibilities:
• Serve as the first point of contact for customers by answering inbound calls
• Provide excellent customer service to all callers, addressing their inquiries and concerns
• Perform data entry tasks to maintain accurate customer records
• Handle email correspondence with customers, ensuring their queries are answered promptly
• Schedule appointments for customers as needed
• Use Microsoft Excel and Word to manage customer data and communications
• Manage inbound and outbound calls to facilitate customer service processes
• Monitor customer accounts and take necessary actions
• Process customer credit applications ensuring accuracy and efficiency
• Perform order entry tasks as part of customer service responsibilities.• Proficiency in answering inbound calls, demonstrating a courteous and detail oriented demeanor at all times.
• Experience in a call center environment, specifically in providing outstanding customer service.
• Exceptional customer service skills, including the ability to handle complaints and provide appropriate solutions.
• Demonstrated ability in data entry, ensuring accuracy and attention to detail.
• Capable of managing email correspondence in a detail oriented and timely manner.
• Experience in handling both inbound and outbound calls, with a focus on customer satisfaction.
• Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and managing data.
• Proficiency in Microsoft Word, including creating documents, formatting text, and using various features.
• Experience in order entry, ensuring all customer orders are accurately recorded and processed.
• Ability to schedule appointments, prioritize tasks, and manage time effectively.
Responsibilities:
• Serve as the first point of contact for customers by answering inbound calls
• Provide excellent customer service to all callers, addressing their inquiries and concerns
• Perform data entry tasks to maintain accurate customer records
• Handle email correspondence with customers, ensuring their queries are answered promptly
• Schedule appointments for customers as needed
• Use Microsoft Excel and Word to manage customer data and communications
• Manage inbound and outbound calls to facilitate customer service processes
• Monitor customer accounts and take necessary actions
• Process customer credit applications ensuring accuracy and efficiency
• Perform order entry tasks as part of customer service responsibilities.• Proficiency in answering inbound calls, demonstrating a courteous and detail oriented demeanor at all times.
• Experience in a call center environment, specifically in providing outstanding customer service.
• Exceptional customer service skills, including the ability to handle complaints and provide appropriate solutions.
• Demonstrated ability in data entry, ensuring accuracy and attention to detail.
• Capable of managing email correspondence in a detail oriented and timely manner.
• Experience in handling both inbound and outbound calls, with a focus on customer satisfaction.
• Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and managing data.
• Proficiency in Microsoft Word, including creating documents, formatting text, and using various features.
• Experience in order entry, ensuring all customer orders are accurately recorded and processed.
• Ability to schedule appointments, prioritize tasks, and manage time effectively.