Tier 1 Technical Support

This is the official website for NPS Store. Please be aware there are others attempting to imitate the NPS Store website. 1600 S EMPIRE RD Salt Lake City, UT, 84104 United States DESCRIPTION Position Summary: We are looking for an experienced technician to provide great customer service and help us keep growing. Helps configure, install, maintain, and upgrade computer systems hardware and software. May assist in designing, developing, testing, debugging, and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Works under own initiative, prioritizes own work, and meets agreed timescales. Duties/Responsibilities: Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications. Installs and maintains peripheral devices including printers, hubs, routers, and other equipment. Communicates with end users to understand and troubleshoot problems. Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime. Maintains email and intranet services, adding and removing users and accounts. Collaborates with the network administrator to review and analyze hardware and software needs; recommends changes. Performs other duties as assigned. Requirements Required Skills/Abilities: Excellent interpersonal and customer service skills. Basic understanding of existing network programs and capabilities. Excellent workstation and network troubleshooting skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Understanding and ability to work with Firewalls, Routers, Switches, Wireless, LAN/WAN and other Network technologies. Education and Experience: A degree in Computer Science or equivalent experience is highly preferred. At least 1 year of experience in user technical support preferred. A, Network, and/or similar certifications highly preferred. Physical Requirements: Work on Saturdays with Sunday and One weekday off. Must be able to lift 50 pounds at times. May be required to work on-call or long hours in case of network malfunction. Must have a driver’s license, have a vehicle and be able to drive. British Indian Ocean Territory 246 British Virgin Islands 1 Burkina Faso 226 Cameroon (Cameroun) 237 Canada 1 Caribbean Netherlands 599 Chad (Tchad) 235 Chile 56 Christmas Island 61 Colombia 57 Cook Islands 682 Costa Rica 506 Cuba 53 Djibouti 253 Dominica 1 Eritrea 291 Estonia (Eesti) 372 Ethiopia 251 Falkland Islands (Islas Malvinas) 500 Finland (Suomi) 358 France 33 Gabon 241 Grenada 1 Guadeloupe 590 Guam 1 Guatemala 502 Guernsey 44 Honduras 504 Iceland (Ísland) 354 Ireland 353 Isle of Man 44 Italy (Italia) 39 Jamaica 1 Jersey 44 Kiribati 686 Malaysia 60 Mali 223 Marshall Islands 692 Mauritius (Moris) 230 Mayotte 262 Montserrat 1 Nauru 674 Netherlands (Nederland) 31 Niue 683 Norfolk Island 672 Northern Mariana Islands 1 Norway (Norge) 47 Paraguay 595 Philippines 63 Poland (Polska) 48 Portugal 351 Saint Helena 290 Saint Kitts and Nevis 1 Saint Lucia 1 Saint Vincent and the Grenadines 1 Samoa 685 San Marino 378 Solomon Islands 677 South Africa 27 Svalbard and Jan Mayen 47 Togo 228 Tonga 676 Turkmenistan 993 Turks and Caicos Islands 1 U.S. Virgin Islands 1 Uganda 256 United Kingdom 44 United States 1 Uruguay 598 Vanuatu 678 Wallis and Futuna (Wallis-et-Futuna) 681 J-18808-Ljbffr