Business Development/Call Center

Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experience. We are committed to providing everyone with quality vehicles, service, and exceptional customer satisfaction.

Job Description: As an Automotive BDC Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. You will play a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat

Schedule appointments for customers to meet with our sales team

Follow up with previous customers to maintain relationships and encourage repeat business

Maintain an accurate database of customer information and all interactions

Provide exceptional customer service by addressing customer concerns and questions

Collaborate with the sales and service departments to ensure a seamless customer experience

Achieve consistent weekly and monthly performance targets

Requirements:

High school diploma or equivalent

Previous experience in a customer service or sales role

Excellent communication and interpersonal skills

Strong organizational skills and attention to detail

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Must be able to work on Monday – Saturday (day off during the week and Sundays)

Positive attitude and a team player

We Offer:

Medical/Dental/Vision Plan

401k

Employee Assistance Program

Proven Sales & Product Training

Opportunities for Advancement

Dealership Gym

Employee Purchase Program

Dealership Café

Competitive salary with performance-based bonuses

Paid time off and holidays

Opportunities for career advancement and professional development

Employee discounts on vehicles, parts, and services