CLevelCrossing
Associate VP Business Transformation and Clinical Innovation
CLevelCrossing, Aberdeen, South Dakota, United States, 57401
Associate VP Business Transformation and Clinical Innovation
Posted on Oct 21, 2021 Apply for this job Profile Job Information Humana Associate VP, Business Transformation and Clinical Innovation in Aberdeen South Dakota Description The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems (e.g. customer (i.e. DHA/VA), beneficiaries, providers) to evolve delivery and operations to support an integrated approach to health. The AVP, Business Transformation and Clinical Innovation is a true business influencer and not an order taker, and requires an in-depth understanding of how organization capabilities interrelate across the Military segment. This leader will also oversee and coordinate several 'Opportunity Area' growth teams, tasked with innovative experimentation acting as the conduit for transformation facilitation across various dimensions of Humana Military (e.g. market operations, claims reimbursement, clinical operations, etc.). In addition, the AVP advises the Humana Military senior leaders and DHA executives on certain functional strategies related to matters of significance (e.g. clinical innovation). You will exercise independent judgment and decision making on complex issues regarding job duties and related tasks, and work under minimal supervision, using independent judgment requiring analysis of variable factors and determining the best course of action. Responsibilities Leads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers. Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations. Represent the business point of view on relevant decisions related to the identification, build-out and management of technology needed to support operational changes in line with overall transformation objectives. Drive the development of the implementation framework, playbook, and approach for bringing the customer experience and provider transformation construct to all partner organizations. Identifies cross-functional complexities and resolves risks and issues. Assesses end-to-end process performance for customer and provider journeys by collecting data from multiple sources to propose process improvement opportunities. Builds and maintains strong internal working relationships at all levels of the organization and across the Enterprise; leverages these relationships in helping to drive innovation and meaningful change across Humana Military. Creates governance protocols to document and monitor business processes, rules, requirements, metrics and standard operating procedures as a result of transformation initiatives. Facilitates and provides improvement recommendations to operating units via innovative experiments and targeted workshops. Processes and synthesizes transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations. Develops and mentors talent across the segment; builds and maintains associate engagement and culture; fosters a diverse and inclusive work environment. Areas Of Skill And Expertise Will Include: Growth mindset and proven ability to lead agile/cross-functional teams Focus on using technology to create organizational efficiencies Experience with clinical and business innovation Strong negotiator, communicator and presenter Ability and experience with strategy and strategic thinking Experience leading and managing Product Managers, Program Managers and Business Analysts Experience with analysis of data and making decisions based on data A great coach and mentor who can effectively develop those future leaders. Required Qualifications: Bachelor's degree in related field 5 years of leadership experience Understanding of agile concepts and/or Senior Agile Leadership skills Excellent communication skills Must demonstrate strategic capabilities with strengths in critical thinking and innovative problem solving skills. Preferred Qualifications: 5-7 years total experience including 3-4 years of experience in management consulting or transformation Medical health insurance industry knowledge MBA or Masters degree Additional Information 25-30% travel required We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. Scheduled Weekly Hours 40
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Posted on Oct 21, 2021 Apply for this job Profile Job Information Humana Associate VP, Business Transformation and Clinical Innovation in Aberdeen South Dakota Description The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems (e.g. customer (i.e. DHA/VA), beneficiaries, providers) to evolve delivery and operations to support an integrated approach to health. The AVP, Business Transformation and Clinical Innovation is a true business influencer and not an order taker, and requires an in-depth understanding of how organization capabilities interrelate across the Military segment. This leader will also oversee and coordinate several 'Opportunity Area' growth teams, tasked with innovative experimentation acting as the conduit for transformation facilitation across various dimensions of Humana Military (e.g. market operations, claims reimbursement, clinical operations, etc.). In addition, the AVP advises the Humana Military senior leaders and DHA executives on certain functional strategies related to matters of significance (e.g. clinical innovation). You will exercise independent judgment and decision making on complex issues regarding job duties and related tasks, and work under minimal supervision, using independent judgment requiring analysis of variable factors and determining the best course of action. Responsibilities Leads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers. Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations. Represent the business point of view on relevant decisions related to the identification, build-out and management of technology needed to support operational changes in line with overall transformation objectives. Drive the development of the implementation framework, playbook, and approach for bringing the customer experience and provider transformation construct to all partner organizations. Identifies cross-functional complexities and resolves risks and issues. Assesses end-to-end process performance for customer and provider journeys by collecting data from multiple sources to propose process improvement opportunities. Builds and maintains strong internal working relationships at all levels of the organization and across the Enterprise; leverages these relationships in helping to drive innovation and meaningful change across Humana Military. Creates governance protocols to document and monitor business processes, rules, requirements, metrics and standard operating procedures as a result of transformation initiatives. Facilitates and provides improvement recommendations to operating units via innovative experiments and targeted workshops. Processes and synthesizes transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations. Develops and mentors talent across the segment; builds and maintains associate engagement and culture; fosters a diverse and inclusive work environment. Areas Of Skill And Expertise Will Include: Growth mindset and proven ability to lead agile/cross-functional teams Focus on using technology to create organizational efficiencies Experience with clinical and business innovation Strong negotiator, communicator and presenter Ability and experience with strategy and strategic thinking Experience leading and managing Product Managers, Program Managers and Business Analysts Experience with analysis of data and making decisions based on data A great coach and mentor who can effectively develop those future leaders. Required Qualifications: Bachelor's degree in related field 5 years of leadership experience Understanding of agile concepts and/or Senior Agile Leadership skills Excellent communication skills Must demonstrate strategic capabilities with strengths in critical thinking and innovative problem solving skills. Preferred Qualifications: 5-7 years total experience including 3-4 years of experience in management consulting or transformation Medical health insurance industry knowledge MBA or Masters degree Additional Information 25-30% travel required We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. Scheduled Weekly Hours 40
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