OnHires
Operational Manager
OnHires, San Francisco, California, United States, 94199
About Company
The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. It specializes in B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers.
Key Responsibilities: • Build and develop a proper brokerage house, overseeing all operational aspects to ensure efficiency. • Design and implement digital onboarding processes using Salesforce and other tools to create a seamless, self-service experience for clients. • Coordinate and build efficient processes for deposits, withdrawals, and currency conversions by collaborating with legal, client relationship teams, and IT departments. • Oversee website development and continuous improvement to enhance user experience, support trading activities, and facilitate effective onboarding. • Work with all departments to expand trading instruments, ensuring our offerings meet market demands and client needs. • Develop and optimize sales and marketing funnels to drive customer acquisition, retention, and overall growth. • Develop and expand the Introducing Broker (IB) program to extend market reach and build strong partnerships. • Lead customer support initiatives to ensure exceptional client service and satisfaction. • Implement customer loyalty programs to enhance engagement and retention. • Collaborate closely with cross-functional teams, including sales, marketing, customer support, IT, and compliance, to align product features with customer needs and regulatory requirements. • Utilize data-driven insights to continually optimize operational strategies and processes. • Establish key performance indicators (KPIs) and develop reporting dashboards to monitor performance and effectiveness. • Take ownership of projects aimed at enhancing the company’s retail brokerage services, acting as a bridge between department heads and stakeholders.
Qualifications: • Minimum of 10+ years of experience in retail brokerage, asset management firms, or crypto exchanges on a managerial role. • Proven Track Record: Demonstrated success in building and expanding brokerage operations with measurable results. • Technical Skills: Extensive experience with Salesforce and other CRM systems; familiarity with marketing automation and self-service platforms. • Industry Knowledge: Deep knowledge of financial markets, trading instruments, fintech ecosystem, and regulatory compliance in the financial sector.
#J-18808-Ljbffr
Key Responsibilities: • Build and develop a proper brokerage house, overseeing all operational aspects to ensure efficiency. • Design and implement digital onboarding processes using Salesforce and other tools to create a seamless, self-service experience for clients. • Coordinate and build efficient processes for deposits, withdrawals, and currency conversions by collaborating with legal, client relationship teams, and IT departments. • Oversee website development and continuous improvement to enhance user experience, support trading activities, and facilitate effective onboarding. • Work with all departments to expand trading instruments, ensuring our offerings meet market demands and client needs. • Develop and optimize sales and marketing funnels to drive customer acquisition, retention, and overall growth. • Develop and expand the Introducing Broker (IB) program to extend market reach and build strong partnerships. • Lead customer support initiatives to ensure exceptional client service and satisfaction. • Implement customer loyalty programs to enhance engagement and retention. • Collaborate closely with cross-functional teams, including sales, marketing, customer support, IT, and compliance, to align product features with customer needs and regulatory requirements. • Utilize data-driven insights to continually optimize operational strategies and processes. • Establish key performance indicators (KPIs) and develop reporting dashboards to monitor performance and effectiveness. • Take ownership of projects aimed at enhancing the company’s retail brokerage services, acting as a bridge between department heads and stakeholders.
Qualifications: • Minimum of 10+ years of experience in retail brokerage, asset management firms, or crypto exchanges on a managerial role. • Proven Track Record: Demonstrated success in building and expanding brokerage operations with measurable results. • Technical Skills: Extensive experience with Salesforce and other CRM systems; familiarity with marketing automation and self-service platforms. • Industry Knowledge: Deep knowledge of financial markets, trading instruments, fintech ecosystem, and regulatory compliance in the financial sector.
#J-18808-Ljbffr