Marriott
Director of Group Sales
Marriott, National Harbor, Maryland, United States,
Marriott Director of Group Sales National Harbor, Maryland Apply Now
Location:
Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States, 20745 Schedule:
Full Time Located Remotely?
N Position Type:
Management JOB SUMMARY Functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. CORE WORK ACTIVITIES Functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms. Solicits, books and develops local group business. Recommends booking goals for sales team members. Develops and manages group sales revenue and operation budgets, and provides forecasting reports. Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market. Assists with selling, implementation and follow-through of group sales promotions. Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand. Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions. Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Works collaboratively with off-property sales channels to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. Interacts effectively with guests/clients and other hotel departments in order to maintain guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty. Develops a close working relationship with operations to execute strategies at the hotel level. Leadership Manages and directs the on-property group sales effort to achieve hotel revenue goals. Works with the Director of Sales and Marketing to establish understanding of sales strategy. Partners with Human Resources to attract, develop and retain the right people. Sets goals and expectations for direct reports. Forecasts talent needs and manages talent acquisition strategy. Supports tools and training resources to educate sales associates on winning catering solutions. Champions leadership development and workforce planning priorities. Identifies, trains and mentors group sales associates. Compensation and Benefits The salary range for this position is $165,000 to $212,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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Location:
Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States, 20745 Schedule:
Full Time Located Remotely?
N Position Type:
Management JOB SUMMARY Functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. CORE WORK ACTIVITIES Functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms. Solicits, books and develops local group business. Recommends booking goals for sales team members. Develops and manages group sales revenue and operation budgets, and provides forecasting reports. Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market. Assists with selling, implementation and follow-through of group sales promotions. Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand. Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions. Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitors the effective resolution of guest issues that arise as a result of the sales process. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Works collaboratively with off-property sales channels to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. Interacts effectively with guests/clients and other hotel departments in order to maintain guest satisfaction. Executes exemplary customer service to drive customer satisfaction and loyalty. Develops a close working relationship with operations to execute strategies at the hotel level. Leadership Manages and directs the on-property group sales effort to achieve hotel revenue goals. Works with the Director of Sales and Marketing to establish understanding of sales strategy. Partners with Human Resources to attract, develop and retain the right people. Sets goals and expectations for direct reports. Forecasts talent needs and manages talent acquisition strategy. Supports tools and training resources to educate sales associates on winning catering solutions. Champions leadership development and workforce planning priorities. Identifies, trains and mentors group sales associates. Compensation and Benefits The salary range for this position is $165,000 to $212,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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