Johns Hopkins University
Assistant Director of Housing Operations
Johns Hopkins University, Baltimore, Maryland, United States, 21276
Johns Hopkins University Assistant Director of Housing Operations Baltimore, Maryland
Reporting to the Associate Director for Housing Operations, we are seeking a
Assistant Director of Housing Operations
who will be responsible for managing processes related to all aspects of university housing including the incoming first-year assignments, the upper-class room selection processes, and housing accommodations in collaboration with Student Disability Services and the Office of Institutional Equity. This position is also responsible for maintaining StarRez, the student housing portal, and generating statistical reports with a focus on space usage analysis and occupancy. This position will assist the Associate Director of Housing Operations in managing all tasks related to residence housing, including but not limited to student assignments, billing, communications, housing policies and procedures, opening/closing processes, central office and residence hall operations, student portal and On-Campus Living website, managing accurate data in StarRez, and communicating with students, parents, and departmental partners. This full-time, 12-month, live-off position serves in a secondary on-call duty rotation for on-campus incidents. Specific Duties & Responsibilities Housing Assignments Serve as department liaison with the Office of Undergraduate Admissions to retrieve all relevant information on the incoming first-year class, revise all publications and forms, and manage housing updates on the incoming student portal. Oversee the Room Selection Process including, but not limited to, creating a timeline, weekly newsletters, oversight of events, and updating the JHU Events system. Coordinate compliance for the incoming first-year and rising sophomore ADA and other accommodations placement process with the Office of Institutional Equity and the Office of Student Disability Services. Manage and maintain student housing application status, contract submission process, match roommates/suitemates, and assign new students via the StarRez portal. Serve as a primary information source for current and prospective residents regarding housing options, policies, and procedures. Manage wait lists for first-year and upper-class room selection processes, maintaining consistent communication with students. Initiate contact and follow-up with non-registered student residents regarding housing ineligibility. Serve as the primary point of contact for students taking or returning from LOA, students academically dismissed, readmitted students, and students studying abroad. Maintain keys and use of emergency temporary spaces. Work closely with Residence Directors in Residential Life in the coordination of room changes during the academic year. Assist in managing upper-class housing assignments and contracts for students residing in university housing. Lead information sessions regarding the upper-class room selection process and provide general support as needed. Develop weekly assignment newsletters for incoming, upper-class, and transfer students regarding the assignment process. Approve and ensure all room changes and assignment changes are processed correctly for student billing. Oversee and manage the Commuter Exemption policy process for residency requirements. Work closely with the Associate Director of Residential Facilities, Assistant Director of Residential Facilities, and the Custodial Services Manager in the coordination of room preparedness. Front Desk Management Oversee and manage the On-Campus Living’s daily operations and assist the Student Housing Coordinator with the supervision of student staff. Maintain front desk coverage during business hours and peak periods. Manage the main email address for On-Campus Living to ensure adequate responses. Prepare drafts, templates, and information outlines for student staff and the Student Housing Coordinator. Update an On-Campus Living Student Staff Customer Service Guide yearly. Housing Operations Assist in managing the training of the On-Campus Living staff and campus partners on StarRez. Interact with students and parents, assess needs and manage the waitlist. Ensure an accurate, up-to-date database (StarRez) and generate reports for management. Assist in the preparation of On-Campus Living publications. Correspond/interact with student residents regarding move-in and move-out procedures. Assist in updating Standard Operating Procedures (SOPs). Participate in Opening and Closing processes. Manage the early move-in process for pre-orientation student groups. Assist in creating occupancy statistics and other reports. Maintain the housing software, StarRez. Serve as a Secondary-On-Call in the on-call rotation. Supervision Direct supervision of the Student Housing Coordinator. Assist the Student Housing Coordinator with Marketing and Communications. Guide the Student Housing Coordinator on website management and social media strategies. Minimum Qualifications Master's Degree in Higher Education/College Student Personnel or closely related field. Minimum of three years of experience in residence life/housing operations. Additional education may substitute for required experience, as permitted by the JHU equivalency formula. Preferred Qualifications Experience with StarRez preferred. Physical Requirements Ability to work in a fast-paced environment and lift up to 50 lbs. Special Knowledge, Skills & Abilities Strong customer service orientation, ability to multi-task, dependable with attention to detail, strong communication and decision-making skills. Knowledge of federal laws, state laws, and mandates including FERPA and ADA. Proficient in Microsoft Office Suite, SQL database, and other software packages. Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
#J-18808-Ljbffr
Reporting to the Associate Director for Housing Operations, we are seeking a
Assistant Director of Housing Operations
who will be responsible for managing processes related to all aspects of university housing including the incoming first-year assignments, the upper-class room selection processes, and housing accommodations in collaboration with Student Disability Services and the Office of Institutional Equity. This position is also responsible for maintaining StarRez, the student housing portal, and generating statistical reports with a focus on space usage analysis and occupancy. This position will assist the Associate Director of Housing Operations in managing all tasks related to residence housing, including but not limited to student assignments, billing, communications, housing policies and procedures, opening/closing processes, central office and residence hall operations, student portal and On-Campus Living website, managing accurate data in StarRez, and communicating with students, parents, and departmental partners. This full-time, 12-month, live-off position serves in a secondary on-call duty rotation for on-campus incidents. Specific Duties & Responsibilities Housing Assignments Serve as department liaison with the Office of Undergraduate Admissions to retrieve all relevant information on the incoming first-year class, revise all publications and forms, and manage housing updates on the incoming student portal. Oversee the Room Selection Process including, but not limited to, creating a timeline, weekly newsletters, oversight of events, and updating the JHU Events system. Coordinate compliance for the incoming first-year and rising sophomore ADA and other accommodations placement process with the Office of Institutional Equity and the Office of Student Disability Services. Manage and maintain student housing application status, contract submission process, match roommates/suitemates, and assign new students via the StarRez portal. Serve as a primary information source for current and prospective residents regarding housing options, policies, and procedures. Manage wait lists for first-year and upper-class room selection processes, maintaining consistent communication with students. Initiate contact and follow-up with non-registered student residents regarding housing ineligibility. Serve as the primary point of contact for students taking or returning from LOA, students academically dismissed, readmitted students, and students studying abroad. Maintain keys and use of emergency temporary spaces. Work closely with Residence Directors in Residential Life in the coordination of room changes during the academic year. Assist in managing upper-class housing assignments and contracts for students residing in university housing. Lead information sessions regarding the upper-class room selection process and provide general support as needed. Develop weekly assignment newsletters for incoming, upper-class, and transfer students regarding the assignment process. Approve and ensure all room changes and assignment changes are processed correctly for student billing. Oversee and manage the Commuter Exemption policy process for residency requirements. Work closely with the Associate Director of Residential Facilities, Assistant Director of Residential Facilities, and the Custodial Services Manager in the coordination of room preparedness. Front Desk Management Oversee and manage the On-Campus Living’s daily operations and assist the Student Housing Coordinator with the supervision of student staff. Maintain front desk coverage during business hours and peak periods. Manage the main email address for On-Campus Living to ensure adequate responses. Prepare drafts, templates, and information outlines for student staff and the Student Housing Coordinator. Update an On-Campus Living Student Staff Customer Service Guide yearly. Housing Operations Assist in managing the training of the On-Campus Living staff and campus partners on StarRez. Interact with students and parents, assess needs and manage the waitlist. Ensure an accurate, up-to-date database (StarRez) and generate reports for management. Assist in the preparation of On-Campus Living publications. Correspond/interact with student residents regarding move-in and move-out procedures. Assist in updating Standard Operating Procedures (SOPs). Participate in Opening and Closing processes. Manage the early move-in process for pre-orientation student groups. Assist in creating occupancy statistics and other reports. Maintain the housing software, StarRez. Serve as a Secondary-On-Call in the on-call rotation. Supervision Direct supervision of the Student Housing Coordinator. Assist the Student Housing Coordinator with Marketing and Communications. Guide the Student Housing Coordinator on website management and social media strategies. Minimum Qualifications Master's Degree in Higher Education/College Student Personnel or closely related field. Minimum of three years of experience in residence life/housing operations. Additional education may substitute for required experience, as permitted by the JHU equivalency formula. Preferred Qualifications Experience with StarRez preferred. Physical Requirements Ability to work in a fast-paced environment and lift up to 50 lbs. Special Knowledge, Skills & Abilities Strong customer service orientation, ability to multi-task, dependable with attention to detail, strong communication and decision-making skills. Knowledge of federal laws, state laws, and mandates including FERPA and ADA. Proficient in Microsoft Office Suite, SQL database, and other software packages. Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
#J-18808-Ljbffr