DivIHN Integration Inc
DivIHN Integration Inc | IT Site Technician NY
DivIHN Integration Inc, Oneonta, New York, United States,
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Amit | 224-507-1290 Muskan | 224-369-4238 Infant | 224-507-1261
Title: IT Site Technician Location: Oneonta, NY Duration: 5 Months
Description: Scope of Position: The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities: Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (Microsoft and 3rd party) Troubleshooting Cisco VPN connectivity Remediating/minimizing anti-virus threats Remote connection/utilization Imaging and deployment server utilization Asset lifecycle management skills Various browser support (IE, Chrome, Safari, etc.) Installation/configuration of various software packages Installation/configuration of Security Software Printer/driver troubleshooting and installation IPT based Telephony Device Management ServiceNow (ticket management) utilization Deployment, configuration, and support of standard IP telephony Hardware ordering and inventory management Limited support for Mac OS and hardware
Additional responsibilities may include: Documentation (records) management On-boarding (Training) of new hires Conference room support Vendor engagement (as needed) Project interaction/participation Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Cross-team interaction and collaboration Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions to physically assist other IT teams Desktop Imaging and deployment Printer support, mapping, configuration, troubleshooting and deployments. Cyber security vulnerability mitigation Other tasks and duties as needed
Meeting Support: Works across the media team, corporate events, and IT for meeting support and problem resolution. Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group Knowledge of conference room audio and display devices
Smart Hands: Assisting external IT teams (note: Some sites have a dedicated network team to perform some of the duties below) Infrastructure cross connect installation patching cables Remote server reboot Moving/installing IT equipment within your space and cabinets rack, stack, cable and work with Vendor or Network Team to go live IT hardware installations Client IT supported equipment component removal and installation Physical server and network gear reboot Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting Providing remote console access Escort IT Vendors for other IT Teams (where permitted) Procurement of IT goods and services Receiving/shipping of IT goods Ensures discreet handling of all business and maintains the highest level of confidentiality Prioritizes duties and works on several tasks simultaneously Demonstrates flexibility and willingness to change priorities at a moment's notice
Education and Experience: Associate degree (minimum) Hardware Experience (beyond imaging/deployment) 2 years of related experience
Preferred Certifications: CompTIA IT Fundamentals CompTIA A CompTIA Cloud CompTIA Mobility CompTIA Network CompTIA Server Required Skills: Proficient in time management and task prioritization Advanced Level of English Language Effective organization and planning skills, with ability to handle changing priorities Excellent communication and interpersonal skills Must be a self-starter, able to work in team environment and motivate others
Desired Skills Hardware/software installation, troubleshooting and support Basic smart hands (network configuration) knowledge Active Directory administration Experience imaging and working with deployment server(s) Basic knowledge management
About us: DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.
Please apply or call one of us to learn more
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists
Amit | 224-507-1290 Muskan | 224-369-4238 Infant | 224-507-1261
Title: IT Site Technician Location: Oneonta, NY Duration: 5 Months
Description: Scope of Position: The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
Responsibilities: Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (Microsoft and 3rd party) Troubleshooting Cisco VPN connectivity Remediating/minimizing anti-virus threats Remote connection/utilization Imaging and deployment server utilization Asset lifecycle management skills Various browser support (IE, Chrome, Safari, etc.) Installation/configuration of various software packages Installation/configuration of Security Software Printer/driver troubleshooting and installation IPT based Telephony Device Management ServiceNow (ticket management) utilization Deployment, configuration, and support of standard IP telephony Hardware ordering and inventory management Limited support for Mac OS and hardware
Additional responsibilities may include: Documentation (records) management On-boarding (Training) of new hires Conference room support Vendor engagement (as needed) Project interaction/participation Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Cross-team interaction and collaboration Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions to physically assist other IT teams Desktop Imaging and deployment Printer support, mapping, configuration, troubleshooting and deployments. Cyber security vulnerability mitigation Other tasks and duties as needed
Meeting Support: Works across the media team, corporate events, and IT for meeting support and problem resolution. Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group Knowledge of conference room audio and display devices
Smart Hands: Assisting external IT teams (note: Some sites have a dedicated network team to perform some of the duties below) Infrastructure cross connect installation patching cables Remote server reboot Moving/installing IT equipment within your space and cabinets rack, stack, cable and work with Vendor or Network Team to go live IT hardware installations Client IT supported equipment component removal and installation Physical server and network gear reboot Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting Providing remote console access Escort IT Vendors for other IT Teams (where permitted) Procurement of IT goods and services Receiving/shipping of IT goods Ensures discreet handling of all business and maintains the highest level of confidentiality Prioritizes duties and works on several tasks simultaneously Demonstrates flexibility and willingness to change priorities at a moment's notice
Education and Experience: Associate degree (minimum) Hardware Experience (beyond imaging/deployment) 2 years of related experience
Preferred Certifications: CompTIA IT Fundamentals CompTIA A CompTIA Cloud CompTIA Mobility CompTIA Network CompTIA Server Required Skills: Proficient in time management and task prioritization Advanced Level of English Language Effective organization and planning skills, with ability to handle changing priorities Excellent communication and interpersonal skills Must be a self-starter, able to work in team environment and motivate others
Desired Skills Hardware/software installation, troubleshooting and support Basic smart hands (network configuration) knowledge Active Directory administration Experience imaging and working with deployment server(s) Basic knowledge management
About us: DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.