Lumen
Senior Director Business Operations
Lumen, Charleston, West Virginia, us, 25329
Lumen Senior Director Business Operations Charleston , West Virginia Apply Now
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role We are seeking a Senior Director of Business Operations in our Security, Technology, Engineering, Product, and Network (STEPN) organization. This highly strategic role requires a seasoned leader who excels at aligning priorities, managing financial planning, contracting, implementing efficient processes, and ensuring the success of transformative initiatives. You will oversee multiple critical functions, serving as a key partner to cross-functional teams and ensuring the organization achieves its strategic objectives. You will also play a key business development role, working with Product and Engineering and partnering with our Sales, Marketing, and Legal organizations to design and launch bundles and validated designs contextualized for our segments and vertical markets. The ideal candidate is a dynamic leader who thrives in complexity, can balance competing priorities, and has a proven track record of driving alignment, accountability, and performance in a fast-paced environment. Location This is a work from home position anywhere in the US or Canada. The Main Responsibilities Strategic Prioritization & Planning : Develop and manage strategic plans that balance financial, resource, and business priorities while capturing dependencies and ensuring feasibility. Financial Planning, Contracting, & Budget Management : Partner with our Finance team to oversee the financial planning process, including forecasting, reporting, and budget management for both operational and capital expenditures. Partner with Legal and Procurement to negotiate and lead strategic partner and vendor relationships to drive business results. Tooling & Systems Management : Oversee the tooling group, drive continuous improvement in tooling to enhance team productivity, reporting accuracy, and strategic decision-making. Communication & Change Management : Lead communication efforts to ensure stakeholders across the company are informed, aligned, and engaged during organizational transformation and change initiatives. Strategic Transformation Representation : Represent the organization within broader corporate strategic transformation initiatives, ensuring alignment with company-wide goals. Program Management Leadership : Lead the core program management team, ensuring program delivery is consistent, effective, and aligned with strategic objectives. Establish and enforce best practices for program management, driving accountability and results across teams. Business Process Engineering : Lead the business process engineering team in documenting and designing future business and automations; Identify opportunities for operational improvement, automation, and scalability to support growth and innovation. Business Development : Partner with Product & Technology leaders to ensure resources are allocated efficiently and aligned with organizational priorities and strategic goals. Collaborate with Product, Sales, and Partner organizations to ensure requirement alignment, communication, and change management of products, programs, bundles, and validated designs. What We Look For in a Candidate 10+ years in related experience Proven track record in a strategic leadership role within operations, program management, or business operations for a large, complex organization. Strong expertise in strategic planning, financial planning, and budget management, including capital and operational expenditures. Excellent communication and change management skills, with the ability to engage and align diverse stakeholders across functions and levels. Strong leadership and organizational skills, with experience managing and mentoring teams across multiple functions. Demonstrated ability to work at the intersection of business and technology, ensuring alignment between product development, technology capabilities, and market needs. Experience partnering with Product, Sales, and Partner teams to develop and operationalize revenue-generating initiatives such as bundles, programs, and validated solutions. Strong understanding of go-to-market strategies and the ability to drive cross-functional alignment around business development goals. Proven ability to manage complex projects with multiple stakeholders, ensuring clear communication and smooth execution. Proven track record with partner relationships, negotiating complex contracts, designing and leading partner programs to drive business results. Experience in contextualizing products and solutions for industries (e.g. healthcare, manufacturing, financial services) and segments (e.g. SMB, mid-market, large enterprises, mass markets), and partnering with product, marketing, and engineering stakeholders across the organization to develop and launch solutions, validated designs, or bundles designed for these markets. Legal Statements In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Compensation The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Location Based Pay Ranges $150,380 - $200,500
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD. $158,290 - $211,050
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY. $166,210 - $221,610
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI. $174,120 - $232,160
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA. As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com) Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role We are seeking a Senior Director of Business Operations in our Security, Technology, Engineering, Product, and Network (STEPN) organization. This highly strategic role requires a seasoned leader who excels at aligning priorities, managing financial planning, contracting, implementing efficient processes, and ensuring the success of transformative initiatives. You will oversee multiple critical functions, serving as a key partner to cross-functional teams and ensuring the organization achieves its strategic objectives. You will also play a key business development role, working with Product and Engineering and partnering with our Sales, Marketing, and Legal organizations to design and launch bundles and validated designs contextualized for our segments and vertical markets. The ideal candidate is a dynamic leader who thrives in complexity, can balance competing priorities, and has a proven track record of driving alignment, accountability, and performance in a fast-paced environment. Location This is a work from home position anywhere in the US or Canada. The Main Responsibilities Strategic Prioritization & Planning : Develop and manage strategic plans that balance financial, resource, and business priorities while capturing dependencies and ensuring feasibility. Financial Planning, Contracting, & Budget Management : Partner with our Finance team to oversee the financial planning process, including forecasting, reporting, and budget management for both operational and capital expenditures. Partner with Legal and Procurement to negotiate and lead strategic partner and vendor relationships to drive business results. Tooling & Systems Management : Oversee the tooling group, drive continuous improvement in tooling to enhance team productivity, reporting accuracy, and strategic decision-making. Communication & Change Management : Lead communication efforts to ensure stakeholders across the company are informed, aligned, and engaged during organizational transformation and change initiatives. Strategic Transformation Representation : Represent the organization within broader corporate strategic transformation initiatives, ensuring alignment with company-wide goals. Program Management Leadership : Lead the core program management team, ensuring program delivery is consistent, effective, and aligned with strategic objectives. Establish and enforce best practices for program management, driving accountability and results across teams. Business Process Engineering : Lead the business process engineering team in documenting and designing future business and automations; Identify opportunities for operational improvement, automation, and scalability to support growth and innovation. Business Development : Partner with Product & Technology leaders to ensure resources are allocated efficiently and aligned with organizational priorities and strategic goals. Collaborate with Product, Sales, and Partner organizations to ensure requirement alignment, communication, and change management of products, programs, bundles, and validated designs. What We Look For in a Candidate 10+ years in related experience Proven track record in a strategic leadership role within operations, program management, or business operations for a large, complex organization. Strong expertise in strategic planning, financial planning, and budget management, including capital and operational expenditures. Excellent communication and change management skills, with the ability to engage and align diverse stakeholders across functions and levels. Strong leadership and organizational skills, with experience managing and mentoring teams across multiple functions. Demonstrated ability to work at the intersection of business and technology, ensuring alignment between product development, technology capabilities, and market needs. Experience partnering with Product, Sales, and Partner teams to develop and operationalize revenue-generating initiatives such as bundles, programs, and validated solutions. Strong understanding of go-to-market strategies and the ability to drive cross-functional alignment around business development goals. Proven ability to manage complex projects with multiple stakeholders, ensuring clear communication and smooth execution. Proven track record with partner relationships, negotiating complex contracts, designing and leading partner programs to drive business results. Experience in contextualizing products and solutions for industries (e.g. healthcare, manufacturing, financial services) and segments (e.g. SMB, mid-market, large enterprises, mass markets), and partnering with product, marketing, and engineering stakeholders across the organization to develop and launch solutions, validated designs, or bundles designed for these markets. Legal Statements In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Compensation The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. Location Based Pay Ranges $150,380 - $200,500
in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD. $158,290 - $211,050
in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY. $166,210 - $221,610
in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI. $174,120 - $232,160
in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA. As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com) Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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