Technical Support Engineer III

Technical Support Engineer III Location: Las Vegas, NV, US, 89119Egg Harbor Township, NJ, US, 08234CA Statewide, CA, USNJ Statewide, NJ, USProvidence, RI, US, 02903RI Statewide, RI, USNV Statewide, NV, USReno, NV, US, 89521 Requisition ID: 16276 IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com. Overview Are you an Engineer looking to bring to market world-class games that attain leading positions in emerging new media markets, take advantage of the innovative possibilities new technologies present, and demonstrate the assets of an industry leader? IGT is looking for a remote Technical Support Engineer to join its iGaming team working on the Remote Gaming Server (RGS). WHAT YOU'LL DO: Take ownership of sophisticated technical issues; inclusive of but not limited to: Researching, diagnosing, identifying and resolving issues within the established operational SLAs Following standard procedures for accurately addressing customer concerns and forwarding them to the appropriate internal teams. Providing detailed product information and results of research in the form of knowledge base tech notes and articles. Documenting, training, and communicating changes as they pertain to RGS with focus on vital process changes to Customers, Customer Service and RGS Service Operations. Work closely with product and development teams on RGS to evaluate any features/changes operationally to ensure that existing customers are not impacted, and future revenue opportunities are considered. Customer business analysis of new market requirements (i.e., changes from regulatory bodies) which impact the business. Work with internal collaborators to identify, resolve, and lead the impact to customers of major RGS changes / releases. Requirements WHAT YOU'LL OFFER: Ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward system knowledge Strong analytical skills, with the ability to understand and communicate complex ideas in an audience-appropriate manner Demonstrated front-end debugging experience Prior experience working in a ticketed environment; JIRA preferred Intermediate Linux experience preferred Intermediate experience with system architecture, integrations, and networking Solid understanding of API (SOAP and REST Technologies) data exchange and XML reading Coding, developing and/or debugging experience for iOS or Android applications preferred Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership LI-CK1 IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $55,177-$156,700. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com