University Hospitals
Operations Data Analyst
University Hospitals, Chardon, Ohio, United States, 44024
A Brief Overview
Performs data analytics, process observations and documents workflow processes to identify potential operational improvements across the UH health system.
What You Will Do
This role is directly responsible for assisting Operations Engineers (OE) and Senior Operations Engineers (SOE) with multiple Value Improvement Program (VIP) and High Reliability Organization (HRM) Process Improvement (PI) initiatives. Under the direction of the facilitating OE or SOE, assist multiple PI teams with:
• Documentation and analysis of complex processes
• Assist teams comprised of 5 - 15+, matrixed, cross-functional subject matter experts from multiple interdisciplinary areas of the organization
• Assist with estimating, calculating and validating significant measurable return on investment
Responsible for the operational analysis associated with initiatives. Responsible for completing the analysis of operational benchmarks within Healthcare facilities including cost, labor, supplies, productivity, volume, etc. Manages and builds customer relationships. Subject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization. In partnership with key stakeholders, provides data required to manage and monitor control plans associated with process improvement initiatives. Maintains and enhances expertise in project disciplines (e.g., DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept pilot testing and full implementation. Assists in planning and project phases and components and helps coordinate the implementation of initiatives. Prepares and delivers data to support both written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks, results etc. Performs other departmental duties as required. Additional Responsibilities
Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications: Education
Bachelor's Degree (Required) and Industrial Engineering background (Preferred) Work Experience
1+ years of office/intern/professional work environment/related experience (Required) and Experience working in healthcare environment (Preferred) Knowledge, Skills, & Abilities
Must have basic understanding of process redesign, system implementation, return on investment, and organizational change initiatives. (Required proficiency) High standards of integrity, strong personal work ethic, creative problem solving skills, and flexible work approach (Required proficiency) Notable client service, communication, presentation and relationship building skills (Required proficiency) Ability to function independently and as a team player in a fast-paced environment (Required proficiency) Must have strong written and verbal communication skills (Required proficiency) Proficiency with Microsoft Office tools (Power Point, Excel, Word and Visio) (Required proficiency) Minitab statistical software capability (Preferred proficiency) Physical Demands
Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements
10%
recblid z2pgc6k0p822a3d4eljfp9ykx7zco3
This role is directly responsible for assisting Operations Engineers (OE) and Senior Operations Engineers (SOE) with multiple Value Improvement Program (VIP) and High Reliability Organization (HRM) Process Improvement (PI) initiatives. Under the direction of the facilitating OE or SOE, assist multiple PI teams with:
• Documentation and analysis of complex processes
• Assist teams comprised of 5 - 15+, matrixed, cross-functional subject matter experts from multiple interdisciplinary areas of the organization
• Assist with estimating, calculating and validating significant measurable return on investment
Responsible for the operational analysis associated with initiatives. Responsible for completing the analysis of operational benchmarks within Healthcare facilities including cost, labor, supplies, productivity, volume, etc. Manages and builds customer relationships. Subject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization. In partnership with key stakeholders, provides data required to manage and monitor control plans associated with process improvement initiatives. Maintains and enhances expertise in project disciplines (e.g., DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept pilot testing and full implementation. Assists in planning and project phases and components and helps coordinate the implementation of initiatives. Prepares and delivers data to support both written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks, results etc. Performs other departmental duties as required. Additional Responsibilities
Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications: Education
Bachelor's Degree (Required) and Industrial Engineering background (Preferred) Work Experience
1+ years of office/intern/professional work environment/related experience (Required) and Experience working in healthcare environment (Preferred) Knowledge, Skills, & Abilities
Must have basic understanding of process redesign, system implementation, return on investment, and organizational change initiatives. (Required proficiency) High standards of integrity, strong personal work ethic, creative problem solving skills, and flexible work approach (Required proficiency) Notable client service, communication, presentation and relationship building skills (Required proficiency) Ability to function independently and as a team player in a fast-paced environment (Required proficiency) Must have strong written and verbal communication skills (Required proficiency) Proficiency with Microsoft Office tools (Power Point, Excel, Word and Visio) (Required proficiency) Minitab statistical software capability (Preferred proficiency) Physical Demands
Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements
10%
recblid z2pgc6k0p822a3d4eljfp9ykx7zco3