IT Services Specialist II

Description Location: This position is located at our Dublin, OH campus. Who we are Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors. We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement. About the role The Information Technology (IT) Services Specialist II works independently with general supervision to provide in-depth end-user desktop support and technical guidance for internal employees and some minor support for external users of customer/client facing Web sites and services. This position will interact and collaborate with IT resources and business users on a daily basis in order to help resolve or escalate issues. What you'll do Support equipment moves, installations and maintenance; update related documentation. General troubleshooting and support of personal computers, phones, wireless devices including answering users' questions and resolving issues via telephone, remote control or in-person visits. Ticket creation and problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system(s). Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections. Troubleshooting and maintaining hardware and software required for day-to-day operations. Provide IT support for projects. Tracking and distributing hardware and software required for day-to-day use. Systems administration including user account creation and maintenance for all end-user services, internal and external. Contribute to team's technical knowledge base, creating new and maintaining existing documentation. User administration in various telecommunication systems for daily operations of business. All other duties as assigned. What you'll bring Associate's degree in computer science or related field, or equivalent work experience. Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS. Certifications: CompTIA A, CompTIA N, Cisco, MCP, MCSE or equivalent. 2 or more years' experience working with PC hardware and software for installation and advanced support 1 or more years' experience demonstrating strong customer service and organizational skills Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health's Core Values. Ability to work independently and self-direct with limited need for day-to-day supervision. Ability to effectively organize, prioritize tasks; multi-task and manage time. Ability to lift 50 pounds Protect and take care of our company and member's data every day by committing to work within our company ethics, policies and HIPAA regulations. All job offers are contingent on successful completion of a background and reference check LI-KT1 LI-Hybrid What's in it for you Compensation: Competitive base and incentive compensation Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. Retirement: 401(k) plan with up to 4% employer match and fu