Director of Catering & Convention Services

Director of Catering & Convention Services Hilton Cincinnati Netherland Plaza • Cincinnati, OH, US Posted 4 days ago Job Description Exciting opportunity to join our team at the Hilton Cincinnati Netherland Plaza as our Director of Catering and Convention Services. The Director of Catering and Convention Services will oversee all aspects of a profit and service-driven Catering and Convention Services Department. Responsibilities include supervision of the catering and convention services teams in their day-to-day roles and maintaining and monitoring the accuracy and effectiveness of all written communications including but not limited to: Contracts, Proposals, Banquet Event Orders, forecasts, and daily reports. Responsibilities

Essential Duties and Responsibilities

include the following: Develop and maintain training and retraining programs for all Catering Sales and Conference Services associates. Execute the personnel functions of the department by interviewing applicants, evaluating, reviewing, and disciplining current employees. Develop and conduct persuasive verbal sales presentations to prospective clients. Schedule and assign in detail specific duties to all associates under supervision for the efficient operation of the Catering and Convention Services Department, coverage of functions in accordance with productivity standards. Solicit new accounts, and review previous event contracts and lost business reports to generate business. Formulate compelling and persuasive proposals; negotiate and prepare contracts. Ensure accurate and timely Banquet Event Orders. Facilitate Banquet Event Order meetings with catering, convention services, and operations teams. Ensure timely and accurate information is logged into Sales CRM in accordance with departmental SOPs. Formulate and make revisions to weekly, monthly, and annual forecasts. Assist in the development and update of beverage minimum spend expectations, room rental schedules, free sell dates, and upselling benchmarks to respond to market demands. Optimize revenue generation by ensuring rental, food, and beverage minimums and upselling initiatives are in place and deployed by the catering sales team. Create and drive the event timeline from contract negotiation to post-conference wrap-up. Manage post-event activities: organize and lead meetings with Hotel Operations Departments; recommend improvements. Create menus, special themes, and signature items in tandem with the Culinary team. Maintain close communication with the setup team & AV Department sales and setup. Maintain open communication with the Director of Sales & Marketing, Food and Beverage Director, and General Manager. Perform any reasonable request as assigned or directed by the Director of Sales & Marketing. Perform any other job-related duties as assigned. Supervisory Responsibilities

Directs and oversees five to seven subordinates in the Catering Sales and Convention Services offices. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include: planning, assigning, and directing work, adding professional input when rewarding and disciplining associates. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Three or more years of DOC experience, ideally in a hotel environment. College degree preferred or similar experience. Requires reading, writing, and oral proficiency in the English language. Proven interpersonal skills with a track record of successful client interactions. Coaching and People Development Skills. Good organizational skills. Ability to multitask and work in a fast-paced environment.

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