CLevelCrossing
Associate VP Business Transformation and Clinical Innovation
CLevelCrossing, Jersey City, New Jersey, United States, 07390
Associate VP Business Transformation and Clinical Innovation
Location:
Jersey City, NJ, United States Posted on:
Oct 21, 2021 Profile: The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health. The AVP must be a champion for change and continuous improvement, while maintaining strong relationships with aligned business partners and key stakeholders. You will make key decisions on the implementation of new/updated programs and large-scale projects for Humana Military that support technical/operational procedures and processes, strategic plans, and performance improvements. Responsibilities: Leads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers. Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations. Represent the business point of view on relevant decisions related to the identification, build-out and management of technology needed to support operational changes. Drive the development of the implementation framework, playbook, and approach for bringing the customer experience and provider transformation construct to all partner organizations. Identifies cross-functional complexities and resolves risks and issues. Assesses end-to-end process performance for customer and provider journeys by collecting data from multiple sources to propose process improvement opportunities. Builds and maintains strong internal working relationships at all levels of the organization. Creates governance protocols to document and monitor business processes, rules, requirements, metrics and standard operating procedures. Facilitates and provides improvement recommendations to operating units via innovative experiments and targeted workshops. Processes and synthesizes transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations. Develops and mentors talent across the segment; builds and maintains associate engagement and culture. Areas Of Skill And Expertise Will Include: Growth mindset and proven ability to lead agile/cross-functional teams. Focus on using technology to create organizational efficiencies. Experience with clinical and business innovation. Strong negotiator, communicator and presenter. Experience leading and managing Product Managers, Program Managers and Business Analysts. Required Qualifications: Bachelor's degree in related field. 5 years of leadership experience. Understanding of agile concepts and/or Senior Agile Leadership skills. Excellent communication skills. Must demonstrate strategic capabilities with strengths in critical thinking and innovative problem solving skills. Preferred Qualifications: 5-7 years total experience including 3-4 years of experience in management consulting or transformation. Medical health insurance industry knowledge. MBA or Masters degree. Additional Information: 25-30% travel required. We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. Scheduled Weekly Hours:
40
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Location:
Jersey City, NJ, United States Posted on:
Oct 21, 2021 Profile: The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health. The AVP must be a champion for change and continuous improvement, while maintaining strong relationships with aligned business partners and key stakeholders. You will make key decisions on the implementation of new/updated programs and large-scale projects for Humana Military that support technical/operational procedures and processes, strategic plans, and performance improvements. Responsibilities: Leads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs and experiments that will deliver efficiencies and benefits to internal and external customers. Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations. Represent the business point of view on relevant decisions related to the identification, build-out and management of technology needed to support operational changes. Drive the development of the implementation framework, playbook, and approach for bringing the customer experience and provider transformation construct to all partner organizations. Identifies cross-functional complexities and resolves risks and issues. Assesses end-to-end process performance for customer and provider journeys by collecting data from multiple sources to propose process improvement opportunities. Builds and maintains strong internal working relationships at all levels of the organization. Creates governance protocols to document and monitor business processes, rules, requirements, metrics and standard operating procedures. Facilitates and provides improvement recommendations to operating units via innovative experiments and targeted workshops. Processes and synthesizes transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations. Develops and mentors talent across the segment; builds and maintains associate engagement and culture. Areas Of Skill And Expertise Will Include: Growth mindset and proven ability to lead agile/cross-functional teams. Focus on using technology to create organizational efficiencies. Experience with clinical and business innovation. Strong negotiator, communicator and presenter. Experience leading and managing Product Managers, Program Managers and Business Analysts. Required Qualifications: Bachelor's degree in related field. 5 years of leadership experience. Understanding of agile concepts and/or Senior Agile Leadership skills. Excellent communication skills. Must demonstrate strategic capabilities with strengths in critical thinking and innovative problem solving skills. Preferred Qualifications: 5-7 years total experience including 3-4 years of experience in management consulting or transformation. Medical health insurance industry knowledge. MBA or Masters degree. Additional Information: 25-30% travel required. We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. Scheduled Weekly Hours:
40
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