Senior Event Service Manager (TEMP)- Signia by Hilton San Jose

Senior Event Service Manager (TEMP) - Signia by Hilton San Jose The Signia by Hilton San Jose is looking for a Senior Event Services Manager to join their team! We have two amazing leaders seeking candidates with 2+ years of events experience handling Weddings and Social Events, who possess a great positive and energetic attitude, are team players, and want to be a part of Signia by Hilton! We offer competitive salary, UNCAPPED quarterly team bonus potential, career growth, benefits, hotel discounts, and more! What will I be doing? As Senior Event Services Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will ensure a seamless turnover from sales to service and back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the primary contact for event planners following turnover on property and be responsible for their experience. As a Team Member in this role, you will be responsible for: Organizing, planning, and prioritizing duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents, or in person. Creating and maintaining relationships with clients to set and meet expectations. Demonstrating knowledge of job systems, products, booking systems, and processes. Resolving conflicts and negotiating with others while handling complaints, settling disputes, and resolving grievances. Selling and influencing both internal and external clients. Making decisions and solving problems by analyzing and evaluating issues to determine the best solution. Ensuring high-quality service by assisting others to understand guest needs, providing direction and guidance, feedback, and individual coaching when needed. Participating in customer site inspections and assisting with the sales process as necessary. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. We look for demonstration of our Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its properties. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

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