Upwork
Technical Program Manager
Upwork, San Francisco, California, United States, 94199
Job Description
We are seeking a Technical Program Manager (TPM) who goes beyond administrative tasks to actively drive project outcomes in partnership with Product and Engineering teams. This role requires a strong focus on risk management, stakeholder alignment, and tactical delivery across multiple workstreams.
Key Responsibilities:
Project Delivery
- Successfully execute and deliver high-impact projects in collaboration with cross-functional teams.
- Maintain continuous updates in a centralized project tracking system, ensuring clear visibility into project status, risks, and dependencies.
- Gather and implement detailed data collection strategies and plans to support job listing tagging and matching criteria development.
- Lead Phase I of a critical, time-sensitive initiative, followed by continued iteration and expansion in Phase II.
Strategic Partnership
- Collaborate directly with Product and Engineering teams to align on project goals, scope, and deliverables.
- Proactively identify project risks and dependencies, working with stakeholders to mitigate issues before they impact timelines.
- Manage initiatives like taxonomy projects focused on a US-centric model, ensuring timely and successful execution.
Project Management & Execution
- Oversee multiple high-touch projects, ensuring timely delivery and proactive updates to leadership.
- Maintain a centralized project view using tools like Google Sheets and Jira, focusing on Epic-level tasks, dependencies, and team alignment.
- Drive technical implementation of projects, including data collection strategies, API integrations, and data extraction processes.
Stakeholder Management
- Partner with senior leaders to gather input and support informed decision-making.
- Facilitate effective communication across teams to ensure alignment on goals and architectural decisions.
- Maintain a curious and proactive mindset, continuously questioning the "why" behind decisions and seeking creative solutions.
Technical Acumen
- Demonstrate a strong understanding of architectural decisions and data flows (no coding experience required).
- Collaborate with engineering teams to ensure alignment on technical implementation, data collection requirements, and job listing data integration.
- Support the creation of robust and efficient data extraction methodologies.
Qualifications:
Qualifications
Required Skills
- Proven experience in managing technical programs and delivering results across multiple workstreams.
- Expertise in project tracking tools such as Jira and Google Sheets.
- Strong focus on risk management, problem-solving, and stakeholder engagement.
- Ability to understand technical architectures and data flows, with a collaborative approach to technical implementation.
- Strong analytical skills and a proactive, solution-oriented mindset.
This is a contract role within an enterprise environment, requiring candidates to work effectively in remote settings and across time zones.
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