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MedStar Health

System Navigator

MedStar Health, Washington, District of Columbia, us, 20022


General Summary of Position Our contact center has a Full-Time day shift opportunity at our Lafayette location in Washington, DC. The System Navigator serves as the patients' point of contact for navigating the MedStar Health system and coordinating follow-up care by setting up appointments based on referrals and orders provided by physicians.

Primary Duties and Responsibilities

Assists in coordinating patient care from an administrative perspective by scheduling diagnostic tests, follow-up visits, specialist visits, and procedures. Provides exceptional customer service by speaking to patients in a service-oriented, courteous, and professional manner. Researches appointment options for patients while taking into account factors such as insurance coverage, transportation, language barriers, and financial need. Supports the needs of multiple patients at the same time. Updates medical charts, tracks referral coordination efforts, and provides patients with follow-up appointments. Works in a team environment for the good of the team and the patients. Works with providers and other clinical personnel to provide a seamless patient experience.

Minimum Qualifications Education High School Diploma or GED required. Experience

2 years experience working in a medical office assisting in the coordination of patient care required.

Knowledge, Skills, and Abilities Basic computer skills. Familiarity with Microsoft Excel. Excellent verbal and written communication and customer service skills. Ability to maintain a work pace appropriate to the workload within a flexible work schedule. Ability to establish and maintain effective working relationships across the health system. Ability to multitask and work with patients from a wide array of backgrounds. Knowledge of medical terminology and anatomy.

This position has a hiring range of $20.17 - $33.21

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