Rover Systems Administrator Tier 2 Desktop Support

Springfield, VA - Salary Range 80-105k (TC/SCI Poly Required) Job Brief We are looking for highly energetic, TS-SCI cleared, IT professionals who are interested in joining our seasoned team of technologists. We are focused on driving significant enhancements in the efficiency and effectiveness of enterprise-wide IT operations and performing routine O&M for an IC agency. The program itself supports a broad range of IT enterprise services for end-users around the globe, with smaller project teams that focus on particular areas (i.e. Platform as a Service, Application Services, Cloud Computing, High Performance Computing, API Management, etc.). We are looking for hands-on professionals, team players, and engaged individuals who enjoy keeping up with the latest tech stacks and technology trends. We have positions open at all levels and in multiple geographies. Basic Qualifications: TS/SCI clearance w/ CI poly You must meet one of the below combinations of education and RELEVANT experience to be considered: Specific Duties and Responsibilities: Provide support for implementation, maintenance, and incident troubleshooting of IT systems Manage hardware in all stages including unpacking and setup of end user devices Resolve IT incidents from cradle to grave, working close with engineering teams and other stakeholders Install application software on end user device workstations via scripted install packages Inventory management of deployed software and end user devices Assist users in accessing and using IT systems Provide user education and training in basic hardware and software functions Create and maintain documentation and SOPs to train new employees Utilize a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and fulfill new requests Identify and execute process improvements and other enhancements that improve operational efficiency Required Qualifications and Skills: TS/SCI Clearance w/ ability to obtain CI Poly Knowledge in one or more of the following areas: Workstations, Monitors, KVMs, Print, Fax, and Scan Support Services Excellent troubleshooting capabilities and strong communication skills Strong work ethic and attention to detail Strong organizational skills Strong writing skills (document creation and management) Strong time management skills and ability to work flexible schedules Ability to work independently on projects and/or tasks Ability to regularly stand and walk between buildings on a large campus Ability to move and lift computers, printers, monitors, and other hardware Experience with Windows 7, Windows 10, Citrix, SMS, and SCCM Technical understanding of Microsoft Office applications Team player willing to share knowledge and learn from others Enthusiasm and ability to adapt to new and changing technologies Desired Qualifications and Skills: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification Thin Client using Virtual Desktop Infrastructure (VDI) Technology Thick & thin web-based applications ITIL v3 Foundations Technical writing \#CJ

Compensation: $105,000 per year