Fidelity TalentSource LLC
Fidelity TalentSource LLC | Systems Engineer (Voice) TX
Fidelity TalentSource LLC, Westlake, Texas, United States,
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Engineer to work in Fidelity’s Enterprise Infrastructure Group in Westlake TX or Salt Lake City UT.
Team
The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications that customer facing associates used to do their job. The team’s goal is to deliver agreed levels of service to users and customers and to deliver the best associate experience possible!
The Expertise and Skills we’re Looking For
Knowledge of ITIL practices
Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
Experience leading technology environment stability and availability.
Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
Experience with Agile software development methodologies, delivery projects, and implementation.
Knowledge of basic networking (ping, traceroute, DNS)
Experience with search and analytics engines (Splunk, ELK…)
EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
Experience with Linux/UNIX and Windows operating systems
Experience with workflow design, data analysis, and requirements identification/specification
Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
Experience with CI/CD pipelines and associated technologies
Experience with Powershell and Python scripting
Experience with programming languages including Java.
Production support experience with financial systems
Demonstrated creative and abstract thinking
Strong communication (written and verbal) and interpersonal skills
Positive relationship management and facilitation skills
Strong analytical and/or project management skills required
Ability to provide 24x7 support for the production environments
Provide support coverage for 1:30pm EST – 9:30pm EST
Strong problem solving and troubleshooting skills
Understanding of financial services industry a plus
Dynamic Working
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
Team
The main responsibility of the team is to lead initiatives which improve the operational stability and availability of the applications that customer facing associates used to do their job. The team’s goal is to deliver agreed levels of service to users and customers and to deliver the best associate experience possible!
The Expertise and Skills we’re Looking For
Knowledge of ITIL practices
Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
Experience leading technology environment stability and availability.
Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
Experience with Agile software development methodologies, delivery projects, and implementation.
Knowledge of basic networking (ping, traceroute, DNS)
Experience with search and analytics engines (Splunk, ELK…)
EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
Experience with Linux/UNIX and Windows operating systems
Experience with workflow design, data analysis, and requirements identification/specification
Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
Experience with CI/CD pipelines and associated technologies
Experience with Powershell and Python scripting
Experience with programming languages including Java.
Production support experience with financial systems
Demonstrated creative and abstract thinking
Strong communication (written and verbal) and interpersonal skills
Positive relationship management and facilitation skills
Strong analytical and/or project management skills required
Ability to provide 24x7 support for the production environments
Provide support coverage for 1:30pm EST – 9:30pm EST
Strong problem solving and troubleshooting skills
Understanding of financial services industry a plus
Dynamic Working
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office. Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.