Director, Customer Success

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud. We're transforming the software industry. We're Flexera. With

more than 50,000 customers

across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why

we're consistently recognized by Gartner, Forrester and IDC

as a category leader in the marketplace. Learn more at

flexera.com The

Director of Customer Success

is a leader responsible for driving customer retention, satisfaction, and growth by managing and developing a team of Customer Success Managers (CSMs). This role focuses on fostering a high-performing team culture through mentorship, empowerment, and operational excellence. As a key leader, the Director ensures alignment with sales and renewal goals, proactively addresses escalations, and represents the voice of the customer across all Flexera functions. Additionally, the Director leads by example showcasing best practices and setting the standard for excellence within the team. Responsibilities Inspire, lead, and empower a team of CSMs to consistently deliver results Build and nurture talent within the team, fostering growth and creating a culture of success Achieve retention and growth targets by partnering with the Renewals and Sales teams to deliver value-driven results Align resources effectively, plan around obstacles, and address cross-functional challenges Monitor and report on key financial and performance metrics, ensuring alignment with organizational goals Excel in operational and analytical skills, leveraging a data-driven approach to guide decision-making Foster successful and highly collaborative relationships across Customer Success, Sales, and Technology functions Develop tailored materials and advocate for best practices through strong written and verbal communication Apply knowledge of IT Asset Management, FinOps, and SaaS delivery models to guide strategic initiatives Requirements 10+ years of experience leading customer-facing teams (Customer Success, Sales, or Renewals) within an Enterprise IT Software company. Demonstrated success in meeting or exceeding customer retention and growth goals. Proven ability to thrive in highly matrixed, fast-paced organizational structures, navigating complexity and ambiguity. A track record of inspiring and leading teams, managing multiple stakeholders, and delivering results under tight deadlines. Ability to translate complex details into strategic insights that drive business outcomes. Strong business acumen and a customer-centric mindset, with a passion for talent and technology. Exceptional executive communication skills, including persuasion, negotiation, and concise messaging. Adept at collaborating across technical and commercial teams to deliver seamless customer experiences. Strong operational and analytical skills, with a data-driven approach to decision-making. Familiarity with IT Asset Management and FinOps disciplines. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing

careers@flexera.com .

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