Front Office Supervisor - Hilton La Jolla Torrey Pines

Job Description Job Number:

Front Office Supervisor - Hilton La Jolla Torrey Pines (HOT0B743) Work Locations

Hilton La Jolla Torrey Pines 10950 North Torrey Pines Road La Jolla 92037 Hilton La Jolla Torrey Pines is a Coastal Retreat with breathtaking views of the Pacific Coast and Torrey Pines Golf Course. This luxury property boasts 394 spacious guest rooms and over 60,000 sq ft of event space with people traveling all over the world to take advantage of all the amenities. The front desk is where the magic begins and ends as guests are checking in and out daily. The Front Office Supervisor is responsible for assigning work, training our Guest Service Agents, and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner. Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. Schedule, assign daily work, lead pre-shift meetings, inform and train team members. Monitor, observe, and assist in evaluating team member performance. Monitor lobby traffic and adjust staffing accordingly. What are we looking for? 1 year hotel experience preferred. Full availability to work varying shifts including weekends and holidays is a must. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all! The hourly rate for this role is $22.25 and is based upon applicable and specialized experience and location. Additionally, this role requires open availability and at least 1 year of Front desk experience. Job

Guest Services, Operations, and Front Office

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