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Encore Strategic

IT Support Specialist

Encore Strategic, San Francisco, California, United States, 94199


Do you want to work for a growing MSP with a variety of clients and technologies daily? Are you looking for a tight, established team with room for growth? Coffer Group, LLC is looking for an IT Support Specialist who will be a point of contact for a variety of clients, helping them solve technical problems quickly and efficiently. It's a fast-paced, hands-on job for someone who loves learning new technologies and thrives on helping make others' work lives easier. This is a hybrid opportunity in the Bay Area of California. We’ll Provide: Robust benefits package including PTO, healthcare, dental, and 401k

Salary range of $80,000-$109,000

Hybrid work split between client sites and remotely at home

Support/mentorship from supervisors and other team members

Opportunities for continued growth and learning

What You’ll Do: Troubleshoot laptops and network connections

Set up new devices

Support employees in-person and online

Manage IT projects

Provide excellent customer service

Skills You’ll Need: Valid license and reliable transportation - This specific position should be comfortable traveling to Menlo Park/Palo Alto, as well as occasionally other destinations between San Mateo and Sunnyvale

Minimum 4 years IT industry experience in a corporate environment supporting end users

Familiarity with tools: Autotask, Connectwise RMM, Auvik, Addigy

Experience with Office 365, Crowdstrike, KnowBe4, Meraki, Palo Alto, Intune, SharePoint, Okta

Excellent understanding of managing Windows systems

Excellent understanding of managing and using SaaS apps

A strong understanding of connecting computers to networks, especially over wifi and VPN management of mobile devices (iPhone/Android) in a corporate environment

Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly

Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary

Next Steps: Quick apply with your resume here

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-447YFX716?u=1110981

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