General Manager

Benefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Paid time off Training & development Vision insurance Job Description: General Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of house. Responsibilities: Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and solve quality issues Organize and supervise shifts to ensure culture and guest experience standards are met Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Skills: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role Proven customer service experience as a manager Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software; DoorDash, etc. Strong leadership, motivational and people skills Acute financial management skills

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