KLA
Technical Support Manager|Laser Scanning)
KLA, Milpitas, California, United States, 95035
Base Pay Range: $96,200.00 - $163,500.00 Annually
Primary Location: USA-AZ-Phoenix
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our comprehensive services include proactive management of tools to identify and improve performance and 24/7 technical support teams. Job Description
Primary Responsibilities: Lead a worldwide team of Technical Support Engineers (TSE) and Technical Support Supervisors to respond to issues where first-line customer support has been unable to fix problems in malfunctioning equipment. Support TSEs and Supervisors by removing obstacles as they seek to solve difficult problems requiring in-depth system knowledge. Coach team members to exercise sound judgment in selecting methods and techniques for achieving results. Ensure team members clearly document new diagnostic and resolution processes by generating service reports. Provide status of resolution updates directly to customers for critical issues. Additional responsibilities may include: Create and support training plans for all directly reporting TSEs. Ensure TSEs report design, reliability, and maintenance problems to the appropriate engineering organization. Calculate the value and provide detailed requirements for proposed Continuous Improvement Projects (CIPs). Promote a culture of continuous learning and improvement. Drive Technical Support Engineer overtime and administrative compliance with existing policies. Drive continuous improvement of role-specific metrics. Act as Technical Support representative for new product development. Preferred Qualifications: Semiconductor capital equipment industry experience. Minimum Qualifications STEM Bachelors with 3-5 years of demonstrated experience in optical and/or electromechanical systems. 5 years experience as a supervisor/manager or in system-level root cause identification. Demonstrated ability to act independently to initiate planning and drive work to problem resolution. Ability to quickly diagnose problems through analysis of diagnostic data. Experience in project management and customer relations. Travel Required
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
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KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Our comprehensive services include proactive management of tools to identify and improve performance and 24/7 technical support teams. Job Description
Primary Responsibilities: Lead a worldwide team of Technical Support Engineers (TSE) and Technical Support Supervisors to respond to issues where first-line customer support has been unable to fix problems in malfunctioning equipment. Support TSEs and Supervisors by removing obstacles as they seek to solve difficult problems requiring in-depth system knowledge. Coach team members to exercise sound judgment in selecting methods and techniques for achieving results. Ensure team members clearly document new diagnostic and resolution processes by generating service reports. Provide status of resolution updates directly to customers for critical issues. Additional responsibilities may include: Create and support training plans for all directly reporting TSEs. Ensure TSEs report design, reliability, and maintenance problems to the appropriate engineering organization. Calculate the value and provide detailed requirements for proposed Continuous Improvement Projects (CIPs). Promote a culture of continuous learning and improvement. Drive Technical Support Engineer overtime and administrative compliance with existing policies. Drive continuous improvement of role-specific metrics. Act as Technical Support representative for new product development. Preferred Qualifications: Semiconductor capital equipment industry experience. Minimum Qualifications STEM Bachelors with 3-5 years of demonstrated experience in optical and/or electromechanical systems. 5 years experience as a supervisor/manager or in system-level root cause identification. Demonstrated ability to act independently to initiate planning and drive work to problem resolution. Ability to quickly diagnose problems through analysis of diagnostic data. Experience in project management and customer relations. Travel Required
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
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