IT Support Specialist

Job Description Job Summary This position will perform IT troubleshooting, desktop, and remote support for end-users in a world-wide IT environment Duties & Responsibilities Provide IT support to internal Masimo employees to fulfil requests and troubleshoot issues with desktop computers, laptops, printers, mobile devices, and peripheral devices. Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android Provide recommendations for improving Helpdesk processes Escalate any major or unresolved IT issues to IT management Assist with implementation of policies and processes for company compliance with federal regulations Understands all security policies associated within the network infrastructure: Software installation and basic network troubleshooting Imaging computers and desktop/laptop setup Document resolution and follow up with trouble tickets Help purchase and manage hardware and software inventory Assist other IT team members with project tasks and testing Maintain computer equipment connected to the network Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials Included in on-call rotation Performs other duties or special projects as assigned Minimum Qualifications Professional and confidential customer support. Excellent verbal and written communication skills. Patient and enthusiastic attitude. Ability to adapt to fast paced environment. In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications Ability to properly define requests and issues, research solutions, propose ideas, and execute ideas to satisfaction. Strong attention to detail. Excellent documentation skills. In-depth working knowledge of Microsoft Windows and the Microsoft Office Suite. Strong knowledge of end-user computer hardware and software configurations Knowledge of networking protocols and services including, but not limited to, ethernet, Wi-Fi, mobile networks. Technical aptitude to learn, follow, and create instructions Preferred Qualifications Microsoft Certifications preferred Hardware Certifications preferred Broad knowledge of Windows client/server network environment Expected Qualifications Ability to troubleshoot basic issues, such as printers, fax machines, MS Office suite, etc. Ability to determine issues via question triage. Answer phone calls and reply to trouble tickets. Strong follow up skills. Ability to research solutions and work independently on tasks Education Bachelor's degree or certificate preferred Compensation The anticipated range for this position is $25 - $35p/hr. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience. Physical requirements/Work Environment This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Frequent lifting of equipment up to 60lbs. Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver's license is required. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described. About Us For over thirty years, Masimo has been expanding the boundaries of noninvasive monitoring to improve patient outcomes and reduce the cost of care. Today, Masimo delivers a portfolio of hospital-trusted monitoring solutions to help increase patient safety, health, and wellness in the hospital and at home. When you join our team, you'll be part of a culture that's driven by passion, challenging the status quo, and making an impact in the lives of others. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: click here About the Team Information Technology (IT) oversees the company's hardware, software, and networking of computers. In addition, the staff assists with providing technical support and training to all of Masimo's computer users.