Logistics Specialist
WACKER POLYSILICON NORTH AMERICA LLC, Charleston, TN, United States
The Logistics Specialist manages, performs, and has oversight of 3PL shipping processes, inventory control/reconciliation, problem resolution and external material flow processes at Wacker's external warehouses and tollers. The roles responsibilities include: warehouse and toller logistics support and management to meet customer delivery needs; driving continuous improvement activities within the scope of the work processes at external warehouses and tollers; manage the overall operational relationship with the external warehouses; manage the process in conjunction with the 3PL shipments, returns and damaged products from the external warehouses and tollers; work with Supply Chain, 3PL and CSR for problem shipment resolution.; be the main operational contact for IT requests, trouble shooting and the functional back up for all offsite warehousing activities in SAP and shipping; monitor customer complaints and implement actions to reduce customer complaints, identify trends and assist the warehouses with root cause and corrective actions; be the m ain source for resolution of Logistics Control Tower issues related to EDI errors; and identify and resolve improper user use of SAP to create deliveries and documents. Manages, performs, and has oversight of shipping processes, inventory control/reconciliation, returns, damaged material and problem resolution at Wacker's external warehouses and tollers; 50%. Interact with site logistics, international imports and exports, supply chains, business teams to assure customer satisfactions; 10%. Monitor and input customer complaints and implement actions to reduce customer complaints. Identify trends and assist the warehouses with root cause and corrective action; 15%. Attend strategic process improvement meetings with business teams, upper management, supply chain and CSR colleagues; 5%. Monthly inventory analysis and reconciliation; 5% Monitor system for LCT issues and identify problems in SAP, LCT and EDI transmission; 10%. Travel to offsite warehouses as required; 5%.