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State of Alaska

Executive Director (ACPE) (PCN 05-0101)

State of Alaska, Juneau, AK, United States


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Starting salary may vary depending on the location and experience of the selected candidate, but will be no less than $4,514.25 biweekly ($117,370.50 annually).

Executive Director/Officer (ACPE/ASLC)

The Alaska Commission on Postsecondary Education (ACPE) and the Alaska Student Loan Corporation (ASLC) are seeking an Executive Director/Executive Officer to lead and be responsible for the overall culture, mission, health and success of the two organizations. The Executive Director/Officer works closely with the 14-member Commission and 5-member Corporation Board and is principally responsible for developing and presenting recommendations to both bodies regarding the efficient and effective execution of the agencies' statutory charges.

As the Higher Education Agency for the State of Alaska, ACPE advances policy and fosters collaboration to build a skilled workforce that meets the needs of communities and employers, supporting economic development across the state. The Executive Director will establish these policies, goals, and objectives and oversee their implementation and achievement in support of the strategic plan approved by the board. They will manage communication with the Governor, Legislature, public, education and investment communities, ensuring the Commission and Corporation's best interests are being served. They will be accountable for the successful management of the loan portfolio, accounting and control, and administrative support activities related to Alaska’s state education loan, scholarship, and grant programs. The Director is responsible for statewide outreach and awareness/preparedness of postsecondary opportunities, as well as serving jointly with the President of the University of Alaska as the Alaska State Higher Education Executive Officer (SHEEO).

The Executive Director will ensure the organizational culture is supportive and inclusive. They will lead a variety of public sector employees and engage in partnerships with far reaching external constituencies. They will provide public presentations to audiences supporting the work of the agency and encouraging participation in postsecondary education in Alaska.

Established in Alaska Statute, ACPE provides sustainable solutions for college, career and technical training. Located in both Anchorage and Juneau, ACPE staff are committed to reaching its Vision: Alaskans are educated and skilled contributors to our vibrant communities and economy. The Executive Director/Officer position may be based out of ACPE’s Juneau or Anchorage Office. The Juneau Office isconveniently located in the Vintage Business Park area of Mendenhall Valley, convenient to shopping, banks, post office, restaurants and other frequented businesses, with plenty of available parking. The Anchorage Office is conveniently located near grocery stores, a post office, and a plethora of eateries and other frequented businesses, with plenty of available parking. Positions with the Commission are eligible for all State of Alaska health care, leave and retirement benefits. This position requires the ability to travel regularly, both within Alaska and out of State.

Consisting of the following divisions: Executive Office, Finance, Information Support Services, Program Operations, and Communications & Outreach, ACPE is comprised of hard-working Alaskans supporting the postsecondary education and career funding needs of Alaskans. ACPE’s core responsibilities include Administering State Grants and Scholarships, providing education loans, Institutional Authorization & Consumer Protection, and postsecondary education communication & outreach resources.

ACPE established four Strategic Priorities in support of its mission and vision:

  • Become the education lender of choice in Alaska and for Alaskans.
  • Increase access to, and utilization of, federal and state education funding sources.
  • Operate a sustainable organization responsive to students, customers, stakeholders, and employees.
  • Position ACPE to help bridge the education gap in Alaska’s current and future workforce needs.

For more information about ACPE, our mission, vision, and Strategic Plan, please visit our website at: http://acpe.alaska.gov

Desired Qualities of the Executive Director/Officer:

  • Practical knowledge of policy issues and opportunities of greatest importance to ACPE's and ASLC's mission in Alaska and commitment to advancing the strategic priorities approved by the Board
  • Understanding of laws, regulations, policies, practices and procedures of the Alaska state financial aid programs
  • Strong understanding of financial management, budgeting, and the intricacies of student loan programs to ensure fiscal responsibility and sustainability
  • Working knowledge of Federal and state laws, loan documents related to student financial aid, education loans and consumer lending programs, and data privacy
  • Excellent communication skills to advocate for the agency’s mission, build partnerships, and engage stakeholders, including government officials, educational institutions, and the public
  • Demonstrated experience in leadership theories, principles and techniques, to include change management
  • Operational knowledge of Board and policy-level governance and organization
  • Familiarity with State of Alaska government, institutions and public policy issues to effectively navigate and influence legislative and regulatory environments

Strong capacity to:

  • Think creatively
  • Communicate clearly, effectively and candidly in writing and in public presentations, and to tailor these efforts to various audiences but particularly to lay people and policy makers
  • Apply management theory and practices
  • Negotiate and problem solve
  • Demonstrate exceptional interpersonal skills as applied to interaction with staff, board members, legislators, the general public, etc.
  • Provide presentations to and establish relationships with the Alaska State Legislature in order to advance legislation supportive of ACPE’s/ASLC’s mission
  • Develop and maintain strong working relationships with the Commission and Corporation Board Members

Minimum Qualifications

Bachelor's degree from an accredited institution required

Desired Qualifications

Bachelor’s degree or higher from an accredited institution in Business Administration, Finance or a closely related field (master's degree preferred)

AND

At least six years of related executive-level management experience in the education or consumer lending industry, or an equivalent combination of education and experience sufficient to successfully perform the equivalent of those essential duties of the job such as those listed above.

OTHER INFORMATION

Job Description

Starting salary may vary depending on the location and experience of the selected candidate, but will be no less than $4,514.25 biweekly ($117,370.50 annually).

Executive Director/Officer (ACPE/ASLC)

The Alaska Commission on Postsecondary Education (ACPE) and the Alaska Student Loan Corporation (ASLC) are seeking an Executive Director/Executive Officer to lead and be responsible for the overall culture, mission, health and success of the two organizations. The Executive Director/Officer works closely with the 14-member Commission and 5-member Corporation Board and is principally responsible for developing and presenting recommendations to both bodies regarding the efficient and effective execution of the agencies' statutory charges.

As the Higher Education Agency for the State of Alaska, ACPE advances policy and fosters collaboration to build a skilled workforce that meets the needs of communities and employers, supporting economic development across the state. The Executive Director will establish these policies, goals, and objectives and oversee their implementation and achievement in support of the strategic plan approved by the board. They will manage communication with the Governor, Legislature, public, education and investment communities, ensuring the Commission and Corporation's best interests are being served. They will be accountable for the successful management of the loan portfolio, accounting and control, and administrative support activities related to Alaska’s state education loan, scholarship, and grant programs. The Director is responsible for statewide outreach and awareness/preparedness of postsecondary opportunities, as well as serving jointly with the President of the University of Alaska as the Alaska State Higher Education Executive Officer (SHEEO).

The Executive Director will ensure the organizational culture is supportive and inclusive. They will lead a variety of public sector employees and engage in partnerships with far reaching external constituencies. They will provide public presentations to audiences supporting the work of the agency and encouraging participation in postsecondary education in Alaska.

Established in Alaska Statute, ACPE provides sustainable solutions for college, career and technical training. Located in both Anchorage and Juneau, ACPE staff are committed to reaching its Vision: Alaskans are educated and skilled contributors to our vibrant communities and economy. The Executive Director/Officer position may be based out of ACPE’s Juneau or Anchorage Office. The Juneau Office isconveniently located in the Vintage Business Park area of Mendenhall Valley, convenient to shopping, banks, post office, restaurants and other frequented businesses, with plenty of available parking. The Anchorage Office is conveniently located near grocery stores, a post office, and a plethora of eateries and other frequented businesses, with plenty of available parking. Positions with the Commission are eligible for all State of Alaska health care, leave and retirement benefits. This position requires the ability to travel regularly, both within Alaska and out of State.

Consisting of the following divisions: Executive Office, Finance, Information Support Services, Program Operations, and Communications & Outreach, ACPE is comprised of hard-working Alaskans supporting the postsecondary education and career funding needs of Alaskans. ACPE’s core responsibilities include Administering State Grants and Scholarships, providing education loans, Institutional Authorization & Consumer Protection, and postsecondary education communication & outreach resources.

ACPE established four Strategic Priorities in support of its mission and vision:

  • Become the education lender of choice in Alaska and for Alaskans.
  • Increase access to, and utilization of, federal and state education funding sources.
  • Operate a sustainable organization responsive to students, customers, stakeholders, and employees.
  • Position ACPE to help bridge the education gap in Alaska’s current and future workforce needs.

For more information about ACPE, our mission, vision, and Strategic Plan, please visit our website at: http://acpe.alaska.gov

Desired Qualities of the Executive Director/Officer:

  • Practical knowledge of policy issues and opportunities of greatest importance to ACPE's and ASLC's mission in Alaska and commitment to advancing the strategic priorities approved by the Board
  • Understanding of laws, regulations, policies, practices and procedures of the Alaska state financial aid programs
  • Strong understanding of financial management, budgeting, and the intricacies of student loan programs to ensure fiscal responsibility and sustainability
  • Working knowledge of Federal and state laws, loan documents related to student financial aid, education loans and consumer lending programs, and data privacy
  • Excellent communication skills to advocate for the agency’s mission, build partnerships, and engage stakeholders, including government officials, educational institutions, and the public
  • Demonstrated experience in leadership theories, principles and techniques, to include change management
  • Operational knowledge of Board and policy-level governance and organization
  • Familiarity with State of Alaska government, institutions and public policy issues to effectively navigate and influence legislative and regulatory environments

Strong capacity to:

  • Think creatively
  • Communicate clearly, effectively and candidly in writing and in public presentations, and to tailor these efforts to various audiences but particularly to lay people and policy makers
  • Apply management theory and practices
  • Negotiate and problem solve
  • Demonstrate exceptional interpersonal skills as applied to interaction with staff, board members, legislators, the general public, etc.
  • Provide presentations to and establish relationships with the Alaska State Legislature in order to advance legislation supportive of ACPE’s/ASLC’s mission
  • Develop and maintain strong working relationships with the Commission and Corporation Board Members

Minimum Qualifications

Bachelor's degree from an accredited institution required

Desired Qualifications

Bachelor’s degree or higher from an accredited institution in Business Administration, Finance or a closely related field (master's degree preferred)

AND

At least six years of related executive-level management experience in the education or consumer lending industry, or an equivalent combination of education and experience sufficient to successfully perform the equivalent of those essential duties of the job such as those listed above.

OTHER INFORMATION

This is a fully exempt job class under AS 39.25.110(11).

Additional Required Information

INTERVIEW

Applicants invited for an interview will be required to provide the following at time of interview:

  • List of three (3) professional references including current daytime phone numbers.
  • Copies of your two (2) most recent performance evaluations.
  • Proof of degree

COVER LETTER

A COVER LETTER IS REQUIRED TO BE ATTACHED TO YOUR APPLICATION IN ORDER TO BE CONSIDERED FOR THIS POSITION.

If you do not attach a cover letter, your application will be considered incomplete and it will not advance to the next phase of the recruitment and selection process. The cover letter should be in standard business format, and specifically address your experience as it pertains to the desired qualities of the Executive Director/Officer.

The cover letter will be considered a writing sample and will be used, along with the application package, to determine if an applicant is qualified for this position and which applicants will advance to the interview phase of the recruitment and selection process.

EDUCATION

If postsecondary education is being used to meet minimum qualifications you must complete the Education and Training section of the application and attach your transcripts or diploma (whichever is necessary to verify eligibility) to your application. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. If postsecondary education is being used to meet minimum qualifications and you do not attach transcripts or a diploma your application will be considered incomplete and it will not advance to the next phase of the recruitment and selection process.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

SPECIAL NOTICE: PLEASE READ CAREFULLY

An applicant's response to the minimum qualification question must be supported by the job application.

This position is in the exempt service, is exempt from the State Personnel Act, and is not covered by the terms of a collective bargaining agreement. As a result, ACPE may choose to fill this position as soon as a qualified applicant is identified. Not all the generic information in the state recruitment announcement applies to ACPE recruitments and positions. Individuals should contact ACPE to ask specific questions about terms and conditions of employment. While ACPE is in the Department of Education and Early Development for administrative support services only, the Commission and its staff are not subject to the direction of the Commissioner of Education and Early Development nor the State Board of Education.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

Applicants who have any type of educational loan with the Commission must be current in payments to be considered for employment. A routine background check will be conducted on those applicants interviewed and under serious consideration for the position.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit:

https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

For specific information in reference to the position please contact:

Ms. Grace Newman
Administrative Assistant
Email: grace.newman@alaska.gov
Voice: 907-465-6673
Confidential Fax: 907-465-6839
TTY: Dial 711 or 800-770-8973


Careers with the State of Alaska offer MANY benefits


Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits . (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

  • Health insurance, which includes employer contributions toward medical/vision/dental
    • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
      • AVTEC
      • Confidential
      • Correctional Officers
      • Marine Engineers
      • Mt. Edgecumbe Teachers
      • Supervisory
      • Unlicensed Vessel Personnel/Inland Boatman's Union
      • Exempt employees (not covered by collective bargaining)
    • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
      • General Government
      • Labor, Trades and Crafts
      • Public Safety Employees Association
      • Masters, Mates & Pilots
  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
  • Group-based insurance premiums for
    • Term life (employee, spouse or qualified same sex partner, and dependents)
    • Long-term and short-term disability
    • Accidental Death and Dismemberment
    • Long-term care (self and eligible family members)
    • Supplemental Survivor Benefits
  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits
  • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
  • Matching employer contribution into a defined contribution program (new employees)
  • Employer contribution into a defined benefit or defined contribution program (current employees)
  • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
  • Option to enroll in the Alaska Deferred Compensation Program
  • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits
  • Personal leave with an accrual rate increase based on time served
  • Twelve (12)paid holidays a year

To complete your application for this position a cover letter is required. Have you attached a cover letter that follows the directions listed in the job announcement?

  • Yes
  • No

02

I understand that the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application to be considered. Attaching a resume is not an alternative to completing the application in full. Failure to submit a complete application may lead to a determination that your application is incomplete and your removal from consideration for this job opening.

  • I acknowledge that I understand this requirement.

* Required Question

Agency State of Alaska Phone (800) 587-0430 (Statewide toll-free number)
(907) 465-4095 (Juneau and out-of-state callers) Website http://workplace.alaska.gov/

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    • To take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Services or NEOGOV’s systems or networks, or any systems or networks connected to the Services, or to NEOGOV or interferes with the proper working of the Services.
    • To attack the Services via a denial-of-service attack or a distributed denial-of-service attack including via means of overloading, “flooding,” “mailbombing,” or “crashing,”.
    • To access the Services in order to build, assist, or facilitate the assembly of a competitive product or service, to build a product using similar ideas, features, functions, or graphics of the System, or to copy any ideas, features, functions, or graphics of the Services

    If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance. You may not use the Services in a way that would subject NEOGOV to those industry-specific regulations without obtaining NEOGOV’s prior written agreement, such as using the Services to collect, protect, or otherwise handle “protected health information” (as defined in 45 C.F.R. §160.103 under United States federal regulations).

    Your level of access should be limited to ensure your access is no more than necessary to perform your legitimate tasks or assigned duties. If you believe you are being granted access that you should not have, you must immediately notify NEOGOV.

    Monitoring and Enforcement; Termination. You agree that we may monitor the Services to (1) comply with any applicable laws, regulations, or other government requests, (2) operate the Services or to protect our interests and those of our users and members, and (3) for such other purposes as we may deem reasonably necessary or appropriate from time to time. More specifically, we have the right to:

    • Remove or refuse to post any User Contributions (as defined below) for any or no reason in our sole discretion.
    • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards set forth below, if we believe that such information could create liability for us, damage our brand or public image, cause us to lose users (in whole or in part), or interfere with the services of our ISPs or other suppliers, or if we believe the User Contribution is abusive, disruptive, offensive, illegal, violates the rights of, or harms or threatens the safety of users or public, infringes any intellectual property right, or violates the law.
    • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
    • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
    • Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms of Use.We have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS GOVERNMENTJOBS.COM, INC. AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER GOVERNMENTJOBS.COM, INC. OR LAW ENFORCEMENT AUTHORITIES.
  • Remove or refuse to post any User Contributions (as defined below) for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards set forth below, if we believe that such information could create liability for us, damage our brand or public image, cause us to lose users (in whole or in part), or interfere with the services of our ISPs or other suppliers, or if we believe the User Contribution is abusive, disruptive, offensive, illegal, violates the rights of, or harms or threatens the safety of users or public, infringes any intellectual property right, or violates the law.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.
  • Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms of Use.We have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Services. YOU WAIVE AND HOLD HARMLESS GOVERNMENTJOBS.COM, INC. AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER GOVERNMENTJOBS.COM, INC. OR LAW ENFORCEMENT AUTHORITIES.
  • Notwithstanding the foregoing, we are not responsible for screening, policing, editing, or monitoring postings and encourage all users to use reasonable discretion and caution in evaluating or reviewing any post. We assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

    Content Standards. These Content Standards apply to any and all User Contributions and use of the Services. User Contributions must in their entirety comply with all applicable federal, state, local, and international laws and regulations. Without limiting the foregoing, User Contributions must not:

    • Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
    • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
    • Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
    • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
    • Be likely to deceive any person.
    • Promote any illegal activity or advocate, promote, or assist any unlawful act.
    • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
    • Impersonate any person or misrepresent your identity or affiliation with any person or organization.
    • Involve commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising.
    • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

    In addition, you shall be solely responsible for the legality, accuracy and completeness of all records, data, and information provided, submitted, or uploaded by you in connection with this Terms of Use or use of the Services.

    User Contributions. The Services may contain message boards, forums, bulletin boards, and job boards, (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) materials or content, including feedback (collectively, “User Contributions”) on or through the Services. All User Contributions must comply with the Content Standards set out in these Terms of Use. Any User Contribution you post to the site will be considered non-confidential and non-proprietary. You represent that you have all necessary rights to make a post, and you also acknowledge that we have no control over the extent to which any idea or information may be used by any party or person once it is posted or displayed. By providing any User Contribution on the Services, you grant us and our affiliates a royalty-free, perpetual, irrevocable, transferable, non-exclusive right and license for us to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, and display (in whole or in part) worldwide, or act on such feedback without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you hereby waive any claim to the contrary. Notwithstanding this right and license, it is understood that by merely permitting your information, content, and materials to appear on the Services, we do not become a publisher of such information, content, and materials and is merely functioning as an intermediary to enable you to provide and display a posting. Moreover, we assume no responsibility for the deletion of or failure to store any posting and recommends that you do not post, display, or transmit any confidential or sensitive information.

    We are under no obligation to edit or control User Contributions and will not be in any way responsible or liable for any User Contributions. You understand that when using the Services, you may be exposed to User Contributions of other users and acknowledge that User Contributions may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you may have against NEOGOV with respect to User Contributions. NEOGOV expressly disclaims any and all liability in connection with User Contributions. If notified by a user or content owner that User Contributions allegedly do not conform with these Terms of Use, NEOGOV may investigate the allegation and determine in NEOGOV’s sole discretion whether to remove the User Contributions, which NEOGOV reserves the right to do at any time and without notice.

    You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not NEOGOV, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Services.

    Text Message and Email Communications. We may offer you the opportunity to receive text message and email notifications regarding notices, reminders, status updates, support, administrative message and disclosures, or other related human resource related notices from us or our Customers. Communications through these methods may be routed through a third-party service.

    SMS messages will be sent to you strictly in accordance with your preferences, and only after you have explicitly opted in. If you change your mind at any time, and no longer wish to receive SMS messages, reply to a message with the word “OPTOUT” in all capital letters. Afterwards, should you choose to begin receiving messages again, reply with the word “OPTIN” in all capital letters.

    Job seekers may also control their receipt of SMS messages through their job seeker Account preferences, by contacting the Customer whom the text message pertains to, or by notifying NEOGOV Support at:customersupport@neogov.com

    Should you allow SMS messages sent to you by NEOGOV or NEOGOV Customers, you agree to accept such text messages on your mobile phone including messages sent by automated telephone dialing system. You certify that you are the owner of the mobile phone entered or are authorized to use this mobile phone to receive SMS.

    You are responsible for all mobile carrier data or text message charges resulting from your use of the Services, including from any notifications provided by the Services. The number of messages you receive will vary depending on the number of jobs you applied to, jobs you searched for, or the number Customers you allow to contact you. You may receive a text message confirming your subscription. NEOGOV reserves the right to suspend or terminate your SMS messages for any reason, with or without notifying you.

    Since these text message services depend on the functionality of third-party providers, there may be technical delays on the part of those providers. NEOGOV may make commercially reasonable efforts to provide alerts in a timely manner with accurate information, but cannot guarantee the delivery, timeliness, or accuracy of the content of any alert. NEOGOV shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert. If your mobile number changes, you are responsible for informing the Customer of that change. NEOGOV MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED AS TO: (i) THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER; (ii) ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; AND (iii) ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS OR SETTINGS CONNECTED WITH THE SERVICES.

    Copyright Infringement. Our policy is to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”). Copyright-infringing materials found on the Services can be identified and removed via our process listed below, and you agree to comply with such process in the event you are involved in any claim of copyright infringement to which the DMCA may be applicable.

    If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent the written information specified below. Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed. We do not and will not make any legal decisions about the validity of your claim of infringement or the possible defenses to a claim. When a clear and valid notice is received pursuant to the guidelines set forth below, we will respond by either taking down the allegedly infringing content or blocking access to it. We may contact the notice provider to request additional information. Under the DMCA, we are required to take reasonable steps to notify the user who posted the allegedly infringing content (“Alleged Infringer”). The Alleged Infringer is allowed under the law to send us a counter-notification. Notices and counter-notices are legal notices distinct from regular activities or communications through the Service. We may publish or share them with third parties in our sole discretion (in addition to producing them pursuant to a subpoena or other legal discovery request). Anyone making a false or fraudulent notice or counter-notice may be liable for damages under the DMCA, including costs and attorneys’ fees. Any person who is unsure of whether certain material infringes a copyright held by such person or a third party should contact an attorney.

    To file a DMCA notice, the copyright owner must send in a written letter by regular mail only. We reserve the right to ignore a notice that is not in compliance with the DMCA, and we may, but are not obligated to, respond to a non-compliant notice.

    A DMCA notice must:

    • Identify specifically the copyrighted work(s) believed to have been infringed (for example, “My copyrighted work is the picture that appears at [list location where material is located].”);
    • Identify the content that a copyright owner claims is infringing upon copyrighted work. The copyright owner must provide information reasonably sufficient to enable us to locate the item on the Service. The copyright owner should provide clear screenshots of the allegedly infringing materials for identification purposes only. The information provided should be as detailed as possible;
    • Provide information sufficient to permit us to contact the copyright owner directly: name, street address, telephone number, and email (if available);
    • If available, provide information sufficient to permit us to notify the Alleged Infringer (email address preferred);
    • Include the following statement: “I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law”;
    • nclude the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed”;
    • Be signed; and
    • Be sent to our DMCA designated agent at the following address:

      NEOGOV
      Attention: DMCA Designated Agent
      2120 Park Place, Suite 100
      El Segundo, California 90245

      Or by e-mail:

      If you are a job seeker, please contact: support@GovernmentJobs.com

      If you are a Customer (an employer), please contact:
      customersupport@GovernmentJobs.com

    • Reliance on Information Posted. The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
    • Changes to the Services. We may update the content on the Services from time to time, but its content is not necessarily complete or up to date. Any of the material on the Services may be out of date at any given time, and we are under no obligation to update such material.
    • Relay of Content. NEOGOV relays content including but not limited to resumes, cover letters, applications, messages, questionnaire answers, responses, offer letters and other materials. You acknowledge that you are asking NEOGOV to send this content on your behalf. We process, monitor, review, store and analyze such content, for data analysis, security, quality control, enforcement of the Terms of Use, content moderation, and to improve the Services. As a result, or due to technical malfunction, in certain circumstances such content may be delayed or may not be delivered to the intended recipient. NEOGOV may notify you in such an event. By using the Services, you acknowledge that this activity is necessary for maintaining the quality and provisioning of the Services.
    • Linking to the Services and Social Media Features. You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent. We may disable all or any social media features and any links at any time without notice in our discretion.

    Additional Terms for Third-Party Services. The Services may help users to access and connect to third parties offering their services outside of the NEOGOV Services (PowerLine, PowerEngage, etc.) or third parties offering their services integrated with NEOGOV Services (i.e. background check providers and skills assessors). NEOGOV does not perform nor employ individuals to perform these services. You acknowledge that NEOGOV does not supervise, direct, control or monitor such third parties in the performance of these services

    • Links and Third-Party Content on the Services. If the Services contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. We do not control these services and are not responsible for their availability, content, or any malware accessed through them. Your correspondence or any other dealings with third parties found on the Services are solely between you and such third party. Accordingly, we expressly disclaim responsibility and liability for all third-party provided materials, programs, products, and services contained on or accessed through the Services, and you agree that we shall not be responsible for any loss or damage of any sort incurred as a result of any such dealings or as the result of the presence of such third parties on the Services. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites. You are advised to read all terms and conditions of any third-party service.

    Specific Third-Party Providers.

    Background Checks. Some of the Services allow users to use our third-party background check partner’s services to submit an application and background check to a Customer. If you are a job seeker or personnel using the background check services, you authorize NEOGOV to obtain your background check report, including criminal and eviction history, and to share that information with Customers you submit an application to, and agree to the background check companies terms of use or related end user agreement available at the background check companies’ website. If you are personnel or other Customer agent using the background check services on behalf of a Customer, you agree to use the background check reports in compliance with law and agree to the background check companies terms of use or related end user agreement available at the background check companies’ website.

    • NEGOV is not an employer. You acknowledge that NEOGOV exercises no control over employer human resource practices implemented using the Service or decisions as to employment, promotion, termination, or compensation of any job seeker or personnel. Employers are solely responsible for their postings on the Services. NEOGOV is not to be considered to be an employer with respect to your use of any NEOGOV Service and NEOGOV shall not be responsible for any employment decisions, for whatever reason, made by any entity posting jobs on any NEOGOV Service. In addition, employers are responsible for the privacy, collection, use, retention and processing of employer owned data, and providing any and all notices regarding the foregoing, in compliance with all applicable laws.

    NEOGOV is not a healthcare provider. Through certain the Services, NEOGOV may make certain healthcare services available to you. NEOGOV is not a healthcare provider. NEOGOV’s role is limited to making certain telehealth related information available to you and/or facilitate your access to telemedicine, expert medical services, and/or emergency medical services. NEOGOV is independent from healthcare providers who provide telemedicine services and is not responsible for such healthcare providers’ acts, omissions or for any content or communications made by the #J-18808-Ljbffr