Deputy Director, Comprehensive Crisis (0923 Manager II)

Deputy Director, Comprehensive Crisis (0923 Manager II)

• Job Code and Title: 0923-Manager II
• Fill Type: Permanent Civil Service

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening: December 6, 2024
• Application Deadline: Application filing will close on or after December 20, 2024

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration.

Under direction of the Director of Comprehensive Crisis Services and HOPE SF System of Care, the Deputy Director, Comprehensive Crisis will oversee a large portfolio for CCS SOC that includes: 1) Quality Assurance, 2) Utilization Management, 3) Mobile Crisis Benefit Monitoring, 4) Cal Aim Reform and new documentation requirements, and 5) implementation of various federal, state, and local legislative mandates and initiatives as it relates to Crisis Services.

This position communicates regularly with the Crisis management team regarding activities within Crisis and in coordination across other city departments in addressing the needs of individuals and families in Crisis or that live in the Hope SF communities.

The Comprehensive Crisis Services Deputy Director leads the following four units in the Crisis Section: (1) Quality Assurance; (2) Crisis Services Management; (3) Crisis System of Care Training; (4) Crisis Team Regulatory Compliance.

The Comprehensive Crisis Services Deputy Director also performs the following essential duties:

• Manages quality assurance of crisis and community wellness services to produce positive results that meet departmental standards.
• Documents quality improvement initiatives to ensure quality services as documented through electronic medical records and client feedback.
• Facilitates technical assistance to mental health providers and contractors in the provision of crisis services.
• Implements procedures related to crisis services that are reimbursable under Medi-Cal.
• Oversees implementation of regulatory mental health reforms and initiatives.
• Supervises clinical and professional staff to produce successful outcomes.
• Prepares reports related to crisis program deliverables and client needs assessments.
• Directs the allocation of program resources to achieve timely outcomes and appropriate staffing models.

The Comprehensive Crisis Services Deputy Director (0923 Manager II) may perform other duties as assigned or required.

Education: Possession of a bachelor's degree from an accredited college or university; AND

Experience: Four (4) years of professional experience developing, coordinating, and/or evaluating programs providing mental health services.

Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Two years of experience supervising public health professionals.
• Experience with developing goals, objectives and overseeing a program in communities that are marginalized.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process.

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.