Vice President Central Reservations Systems

Vice President Central Reservations Systems

Location: Bethesda, MD, United States

Posted on: Feb 24, 2022

Profile:

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY:
Provides leadership for the development and implementation of key technology initiatives to drive Marriott International's reservations strategy in a fast-paced, mission critical environment. This role will be responsible for advancing the modernization of Marriott's reservations and distribution platform in alignment with our core business objectives and technical architecture. This role will also be responsible for advancing Marriott's Core platform and providing leadership across the Global Technology organization.

CANDIDATE PROFILE

Education and Experience

1. Five years recent experience as a primary point of application accountability for an enterprise, globally-distributed application.
2. Demonstrated expertise of industry application platforms, trends and best practices.
3. Direct management of cross functional, sourced, or matrixed teams.
4. Experience with and knowledge of IT outsourcing activities in a managed services environment.
5. Seasoned technology leader with a strong background in engineering.
6. Platform development and integration (bespoke and package).
7. Best practice engineering standards and process.
8. Direct management of complex budgets in direct and indirect costs.

Preferred:

1. Experience in travel and hospitality Central Reservation Systems.
2. Undergraduate in computer science or related technical field or relevant years of experience.
3. Demonstrated success leading medium- to large-scale initiatives/transformations.
4. Proven executive experience in strategic planning and budgeting within one or more business groups.
5. Experience with and knowledge of IT outsourcing activities in a managed services environment.
6. Proven knowledge of SDLC; good understanding of ITIL v4 Framework.
7. Strong process management, negotiating, influencing and problem resolution skills.
8. Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
9. Experience in business systems and process planning.
10. Knowledge of business environment, service requirements and hospitality culture.
11. Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
12. Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
13. Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs.
14. Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.
15. Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

CORE WORK ACTIVITIES

Managing Day-To-Day Relationships with IT Teams, Discipline Partners and Service Providers:

1. Manages application development projects in partnership with IT teams, discipline partners, and service providers.
2. Manages software engineering teams that design, build and maintain technology products across portfolio of services and applications.
3. Provides overall project management of business projects/portfolios.
4. Defines and oversees effective reporting to the key IT and discipline partners.
5. Leads project reviews with Technology Products teams and business stakeholders on application development projects.
6. Manages day-to-day relationships with all IT teams (e.g., Security, Infrastructure, Shared Platforms, Products) to promote the delivery of services that meet or exceed the client expectations.
7. Monitors all projects for alignment with defined business case process.
8. Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues.
9. Defines, manages, and improves service level reporting for application development.
10. Provides early warning to the appropriate Technology Product and Business leaders and team regarding degraded or missed service levels.

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current CDC standards or approved for a medical or religious accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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