Casualty Product Systems Director

AIG Casualty Product Systems Director - Atlanta, Georgia

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Casualty Product System Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Underwriting

AIG’s underwriters develop insurance solutions that address the exposures of companies and individuals, and embody AIG’s tradition of innovation, bringing to market groundbreaking insurance solutions for our changing world.

How you will create an impact

The primary responsibility of the Casualty Product Systems Director is to ensure AIG’s policy issuance platforms (Duck Creek, Majesco, and AIWCS) remain compliant with various rating agency, independent rating bureau adoptions, and bureau-related filings for all casualty lines of businesses such as Commercial General Liability, Commercial Auto, and Excess. This includes Forms (forms implementation by business line), Rates (loss costs or other rate calculation methods), and Rules (form and rate). Responsible for end-to-end delivery of commercial casualty insurance products, from deployment to adoption with a high degree of autonomy and authority. Implements change management, including updates to workflows, training, and communications.

This is a leadership role. The Casualty Product Systems Director will report directly to the AVP AIWCS Group North America, General Insurance.

Key Accountabilities and Responsibilities

This role works with various teams and stakeholders in IT, Legal, Operations, and Underwriting in North America, including Canada, with a priority and focus on Casualty business lines such as Commercial Auto and General Liability.

Responsibilities

1. The ideal candidate will have a strong background in commercial insurance rate, quote, and/or issuance systems product maintenance, ensuring compliance with NCCI/ISO rate, rules, and forms. Experience with Duck Creek, Majesco, or other platforms is a plus.
2. A minimum of 10 years of experience with at least three-to-five years of leadership experience in commercial insurance rating and quoting platforms.
3. Lead and mentor the systems’ team of product analysts assigned to support the various business units, fostering an environment of collaboration, data-driven decision-making, and continuous improvement.
4. User Acceptance Testing for all implementations, reporting defects for correction and then re-testing to ensure proper corrections were made.
5. Lead and oversee on-shore teams of systems analysts and an off-shore team to help coordinate various tasks and priorities.
6. Work closely with the Casualty Product Management, IT, and Duck Creek Teams to ensure proper implementation for multiple lines of business of all AIG proprietary forms (dec pages, forms, endorsements, and notices) and all Bureau forms in current platforms.
7. This role also helps provide accurate information and guidance for those policy issuance systems outside current span of control (external business partner systems).
8. Develop a regulatory and compliance culture to ensure AIG stakeholders understand the risks we assume.

What We Are Looking For

1. At least 10 years of insurance leadership and US Liability experience.
2. A deep understanding of product development, portfolio management, and profitability drivers.
3. Proven leadership skills in developing vision and purpose, driving for results, and leading effective teams.
4. Established strong relationships with internal and external stakeholders.
5. Skilled leader of change; versatile, client-focused, result-oriented.
6. Demonstrated business savvy, analytical, and quantitative skills.
7. Expert technical underwriting background in the related Casualty products (Auto, Excess, GL, Workers Compensation).
8. Strong problem-solving and conflict resolution experience.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

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