Host/Hostess I (West Valley)

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6805765 *Position Summary:* * Under direct supervision of the Venue Manager, Host/Hostess I maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest\'s needs, providing knowledgeable food & beverage service, and providing consistent professional guest relations with a positive upbeat personality. * Works efficiently in a team based environment and must follow Arizona Title 4 Liquor Laws, TOGE alcohol training as well as all Tohono O\'odham Gaming Enterprise (TOGE) internal controls, consistently. *_This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive._* *Essential Duties & Responsibilities:* Provides excellent guest service to all guests. Provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided. Accepts and confirms reservations daily. Greets and seats guests to their dining table. Operates POS to conduct sales transactions, handles cash and makes change as required. Computes bills, itemizes lists and balances tickets. Responsible for cash handling and tendering checks. Manages floor seating and schematic set up. Handles reservation system with accurate maintenance of data base and information. Maintains a neat, orderly and stocked host/hostess desk. Contributes to a team effort and accomplishes related results as required. Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. Ensures all menus are wiped down, free of spots or stains, and complete. Ensures entry doors are clean, free of debris. Check with managers to assure there are no large or private parties scheduled. Maintains seating charts and organization of reservations including knowledge of dining room and entryway. Distributes and tracks evenly all guests to servers. Keeps constant contact with the servers and the kitchen staff to obtain a smooth service. Must have high energy and motivated personality. Maintains proper attendance in accordance with Casino policy. Due to changes and modification in the job from time to time, we require employees to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description at this time. *Minimum Qualifications:* *Knowledge, Abilities, Skills, and Certifications:* * Ability to obtain a Food Handlers card. * Ability to obtain a Food Handlers card. * Ability to obtain TIPS certification. * Ability to pass Host I Skill Set Testing * Ability to service guests in a professional appearance and manner. * Ability to communicate, read, and writes clearly in basic English. * Ability to demonstrate outstanding guest service at all times. * Strong ability to follow instructions and work in a stressful and busy environment. * Strong ability to follow instructions and work in a stressful and busy environment. * Knowledge of cash handling. * Knowledge of dining and food maintenance operations and guest service. * Knowledge of all menu items. * Knowledge of Arizona Title 4 Liquor Laws regarding Alcohol service and assertive in the enforcement of said alcohol law. * Knowledge of POS system and or reservations system. * Knowledge of internal controls and commitment to follow, consistently.