Highly skilled and experienced Digital Leader in the Quick Service Restaurant (QSR) or Retail industry. Manage global delivery model for large scale engagements from inception to closure. Lead large scale initiatives delivering business objectives. Work on cutting-edge strategy and solutions for digital domain. Manage multi-million budgets. Expertise in software development and agile methodologies. Strong understanding of GTM technology transformation solutions. Solid technology know-how and expertise on upcoming enterprise industry trends around robotics, automation, Generative AI and its applicability. Experience and Expertise on Digital Mobile solution, third party ordering and Customer Experience / Engagement to enable digital ordering growth.
Key Responsibilities
- Digital Strategy: Develop and execute digital strategies to enhance customer engagement and operational efficiency in the QSR industry.
- Project Management: Oversee project timelines, deliverables, and budgets to ensure successful implementation and delivery of digital projects.
- Stakeholder Engagement: Engage with key stakeholders, including client executives and IT teams, to understand their needs, gather requirements, and provide strategic recommendations.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 15 years of experience in digital architecture, with a focus on the QSR industry.
- Proven experience in designing and implementing mobile digital solutions.
- Strong understanding and practical experience with AI technologies and their applications.
- Strong knowledge of cloud computing, APIs, and integration methodologies.
- Experience with development tools and programming languages relevant to digital and mobile solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Relevant certifications in digital architecture, mobile development, or AI are a plus.