Security Operations Director

Posted Monday, December 9, 2024 at 7:00 AM

About Trustwave

Trustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can’t and respond quicker than others can to protect against the devastating impacts of cyberattacks. We’re a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.trustwave.com .

Candidate must be a US citizen.

Localization - Washington, D.C.

Ideal Candidate

As a Security Operations Director, you will provide both operational and strategic leadership to our client’s team of cyber security professionals at their location in Washington D.C. You will lead a team of people delivering Enterprise-grade services in threat detection & response, incident response, threat intelligence, and threat operations. This role demands a unique blend of skills including technical expertise, effective communication, employee development, process enhancement, metric-driven decision-making, leadership, and a deep understanding of Managed Security Services. We are looking for those who thrive in a fast-paced environment, operate autonomously with informed risk-taking, and excel as a creative problem solver committed to delivering exceptional customer outcomes.

Key Responsibilities

Operational Management:

• Drive operational service excellence with a culture of ownership, ownership and continuous improvement.
• Facilitate cross-functional relationships between the client’s internal cyber security teams and with their internal customers.
• Build collaborative relationships with senior management and key client stakeholders.
• Serve as an escalation point for the client’s cyber security team leaders
• Act as a liaison between Trustwave managed security services and the client’s technical leadership.
• Centralize day-to-day functions such as staff scheduling and time off requests.
• Develop and implement performance metrics with an eye to process improvement, goal setting, individual coaching and milestone achievement celebration.

Operational Proficiency

• Maintain your technical operational skills and actively participate in cyber incident management as necessary.
• Stay current with governmental regulations applicable to reporting cyber incidents and how they impact operations and procedures.
• Participate in team training activities and tabletop exercises.
• Work a regular shift and be available to provide oversight within your direct reports' 24/7/365 operations, including nights, weekends, and holidays.
• Have a ‘Customer First’ focus, triage issues swiftly and cultivate an environment of ongoing process improvement.

Strategic Leadership

• Establish documented best practices, processes and standards.
• Collaborate with engineering teams to optimize tool development, configuration and deployment for the TDR team.

Qualifications:

• Bachelor's degree in a security discipline or related field, or equivalent qualifications.
• 5+ years of team leadership experience.
• 5+ years of experience in a security operations center or a similar environment.
• Expertise in endpoint protection security controls (3+ years).
• Proficiency in SIEM administration and use case development (3+ years).
• Experience with SOAR or workflow optimization platforms (2+ years).
• Familiarity with network-based security controls (3+ years).
• Experience in developing metrics to measure team performance.
• Exposure to process improvement and quality control tools and methods.
• Excellent written and verbal communication skills.
• Proven ability to navigate complex, multi-disciplined, distributed responsibility, and often ambiguous operational environments.
• Strong leadership skills with the ability to prioritize, analyze tradeoffs, and influence stakeholders.
• Proficiency in driving teamwork, communication, collaboration, and commitment across multiple groups with competing priorities.
• Experience in gathering requirements and developing operational requirements for custom tools.
• Strong critical thinking skills with a track record of working with cross-functional teams, including software engineering, networking, and infrastructure.

Education:

• A bachelor's degree in a security discipline or a related field is preferred. However, a minimum of a high school diploma or equivalent is required for employment.
• Professional cyber security certifications a plus – Security+, CEH, CISSP, etc.

This is a hybrid opportunity requiring 1-3 days in the office per week. Candidatemust be a United States citizen.

Trustwave is an Equal Opportunity Employer. We're committed to treating everyone with respect, one of our core TRUST Values, and strive to create a culture that empowers all Trustees to be their best, most authentic selves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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