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Wahlburgers

General Manager

Wahlburgers, Hingham, MA, United States

Position: General Manager

Reports to: Operations Manager

The Restaurant General Manager (GM) oversees the daily operations of the restaurant, ensuring excellent customer service, high-quality food, and adherence to health and safety regulations. The GM is responsible for financial performance, staff management, and maintaining an inviting atmosphere. They work closely with the Operations Leadership Team and Restaurant Support Center to implement company policies and strategies.

Key Performance Elements/Essential Functions

Operational Management:

  1. Ensure efficient and effective restaurant operations on a day-to-day basis.
  2. Maintain a clean and safe environment, adhering to health and safety regulations.
  3. Oversee, assist, and comply with all aspects of inventory, purchasing, receiving, and storage of company-specified products.
  4. Ensure high standards of food quality and service.
  5. Ensure building, equipment, furniture, and fixtures are in good repair, clean and maintained regularly.
  6. Uphold restaurant mission, vision, philosophy, and core values through behavior and action.

Financial Management:

  1. Oversee and manage the restaurant's labor, cost of goods, and overall budget.
  2. Monitor financial performance, including sales, expenses, and profitability.
  3. Conduct financial analysis to identify areas for cost reduction and increased profitability.
  4. Achieve budgeted sales and profitability goals.
  5. Prepare regular reports on financial performance for the Operations Leadership Team and Restaurant Support Center.

Staff Management:

  1. Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance.
  2. Recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
  3. Serve as the restaurant’s primary point of contact for selection, training, developing, and motivating team members for operational excellence.
  4. Act as the brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
  5. Create and/or manage the scheduling of FOH and BOH employees to ensure adequate coverage and labor budgets are met.
  6. Provide ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
  7. Set the standard for the restaurant through leadership by example.
  8. Ensure a safe and harassment-free environment for all Team Members and Managers.
  9. Resolve staff conflicts and handle disciplinary actions as needed.

Customer Service:

  1. Ensure exceptional customer service and address guest complaints or concerns.
  2. Monitor guest feedback and implement improvements based on feedback (Yelp reviews, Open Table reviews, Guest emails, etc.).
  3. Maintain a positive and welcoming atmosphere for guests.

Marketing and Promotion:

  1. Work with the Marketing Team to develop and implement marketing strategies to attract and retain guests.
  2. Execute companywide promotional events and special offers.

Compliance and Regulations:

  1. Ensure compliance with all local, state, and federal regulations, including labor laws and health codes.
  2. Uphold restaurant safety, sanitation, and security standards, including handling chemicals safely.
  3. Implement and enforce company policies and procedures.

Position Requirements:

  1. Minimum of 2 years of full-service restaurant experience along with experience in a leadership capacity (i.e. Assistant General Manager, Kitchen Manager, etc.) in a high-volume full-service restaurant concept.
  2. Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
  3. Excellent interpersonal/listening/communication skills.
  4. Excellent problem resolution/Guest recovery skills.
  5. Attention to detail and analytical skills.
  6. Experienced and proficient in the use of basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
  7. Strong commitment to serving others in the community.
  8. Acts with integrity and treats others with respect.
  9. ServSafe certified.
  10. We will consider someone in a Restaurant Management position that has a high-level understanding of systems, drive to grow professionally, and has a passion for Hospitality.

Commitment to Equal Opportunity:

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer at any time has sole discretion to revise them. It is intended to accurately reflect the primary job elements essential for making compensation decisions.

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