Engagement Director (Telecommunications & Media)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Customer Success

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.

Overview of the Role

Engagement Directors play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. Our Engagement Directors serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignments across each customer's projects, and ensuring the highest levels of customer satisfaction.

Your Impact

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics.
• Ensure business value is realized for each customer engagement that concludes with fully satisfied clients.
• Bring standard methodologies to each engagement through your deep platform expertise.
• Positively impact client Services renewals (when applicable).
• Align closely with Account and Services Sales team by leading pre-sales activities.
• Manage multiple strategic clients simultaneously.

Required Qualifications

• 7+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• 10+ years' experience delivering consulting services, including team leadership.
• Degree or equivalent relevant experience required.
• Ability to travel; up to 50%.

Preferred Requirements

• 7+ years' operating in a pre-sales environment.
• 7+ years of enterprise-level project or program management experience.
• Salesforce Application and/or System Architect certifications.
• Strong written and verbal communication skills.
• Delivery focused: Previous experience managing professional service delivery for a software company.

Note: By applying to the Engagement Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.